Undergraduate Academic Advisor

About USC

From the Upstate to the Low country, the University of South Carolina system is transforming the lives of South Carolinians through the impact of our eight institutions and 20 locations throughout the state. More than 50,000 students are enrolled at one of eight institutions, including the research campus in Columbia and comprehensive four-year universities in Aiken, Upstate and Beaufort. In addition, our Palmetto College campuses in Salkehatchie, Union, Lancaster and Sumter enable students to earn associate or bachelor’s degrees through a combination of in-person, online or blended learning.

All of our system institutions place strong emphasis on service — helping to build healthier, more educated communities in South Carolina and beyond.

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Position Description Advertised Job Summary The Undergraduate Academic Advisor provides individual advising to approximately 300 assigned students to assist in transitioning to college, academic planning and progression, and engagement on campus. Advisors possess a working knowledge of college curriculums, university policy, and campus resources. Advisors communicate and meet regularly with students, their assigned College, and the University Advising Center. In addition, this position must maintain an average advising schedule of 30 hours per week, manage student caseloads, participate in on-going training and certification, host various outreach events, intervene with students, and regularly use available technologies to ensure accurate and effective advising.

Job Related Minimum Required Education and Experience

• Requires a Master’s degree in a job related field and 1 year of job related experience, or bachelor’s degree and 3 years of job related experience.

Required Certification, Licensure/Other Credentials

Preferred Qualifications

• Masters degree and one year advising experience.

Knowledge/Skills/Abilities

• The position requires knowledge of undergraduate advising practices and student service as well as experience with technology.
• Ability to possess thorough knowledge of University Policy and Procedures and functions.
• Excellent verbal, written and oral communication skills.
• Able to possess high level of organizational and coordination skills, maintain flexibility and professional image while providing leadership under stressful conditions, deadlines, and constant changing schedules.
• Ability to exercise high level of confidentiality and independent initiative and judgement.
• Knowledge of modern office practices, procedures and equipment.
• Ability to establish and maintain effective working relationships.

Job Duties
Student Monitoring, Intervention, & Advising Technology:
Maintain systematic and frequent contact with advisees. Facilit
01te academic intervention by monitoring, identifying, and supporting students with academic difficulties as it pertains to progression and graduation requirements. Keep accurate and confidential electronic records of every student interaction including in-person, phone, and online visits. Assist students with resolution of registration issues. Utilize technologies including EAB Navigate, Self-Service Carolina, scheduling software, Degree Works, etc. Essential Function Yes Percentage of Time 10

Assigned College Operations:
The Undergraduate Advisor will support the efforts for their assigned College/School/Department(s). Duties include, but are not limited to, participating in campus events, developing advising materials and presentations to support individual and group student sessions, and serving as a resource for faculty and staff. Essential Function Yes Percentage of Time 5

Academic Advising:
Advise approximately 300 assigned undergraduate students on progression requirements, selection of courses, and provide information regarding institutional policies and procedures. Meet one-on-one with all advisees and serve as a primary academic support resource for students. Participate in orientation, review and interpret placement and other standardized test scores, transcripts, courses prerequisites, degree applicability of AP, IB, Dual Enrollment, and transfer work.

Perform degree audits, monitor student registration…