Field Service Technician, Bennettsville, SC

At ABB
, we help industries run leaner and cleaner‑and every person here makes that happen. You'll be empowered to lead, supported to grow, and proud of the impact we create together. Join us and help run what runs the world.

This position reports to: Field Service Manager

In this role, you will have the opportunity to execute service work as per work instructions and in accordance with ABB quality and safety guidelines. Each day, you will deliver quality customer service, planning and executing service work as per customer order and expectation. You will also showcase your expertise by ensuring customer retention by effectively communicating service work timeline and expectations.

The work model for the role is onsite in Bennettsville, SC.

• Maintain quality control hardware and software (cleaning debris from sensors, troubleshooting electrical and mechanical issues with the frame and sensor package, troubleshooting the computer system and HMI/control software, and maintaining the working state of the entire ABB quality control solution).
• Resolve customer service‑related issues while fostering customer relationships and working to solve technical problems on‑site. Deal directly with, and communicate effectively with plant operators, plant management, 3rd party vendors, and other ABB personnel in support of service operations.
• On‑call for 24‑hour emergency support service requests and other engineers to support some weekends.
• Accurately document the work that is performed for periodic preventive maintenance and intermittent corrective maintenance tasks.
• Play an active role in various projects such as upgrades, new installations, or new functionality for customers. Coordinate work with other groups to ensure meeting commitments. Apply safety rules and safe practices, as well as environmental responsibilities during all service activities.
• Coaching technicians and engineers, and supervising complex site activities and developing, mentoring, and providing technical guidance to colleagues. Acting as a trainer when needed, for both team members and customers.

• Associate's degree and 2+ years of electrical/electronics, instrumentation or process control related experience required; OR HS diploma/GED and 4+ years of related experience required.
• Ability to use electrical test equipment such as voltmeters or multi‑meters.
• Mechanical/Electrical aptitude, including a basic understanding of electrical theory and electrical safety.
• Ability to read electrical drawings and troubleshoot electrical systems; identify malfunctioning electrical systems up to 240 VAC/870 VDC and perform preventive maintenance using electrical test equipment; identify voltage systems that are above the level 240 VAC/870 VDC.
• Comfortable using basic hand tools. Exposure to DCS programming and troubleshooting is beneficial.
• Basic understanding of the paper‑making process and process control preferred.
• Travel up to 15% for training and assisting other sites as needed.

ABB is an Equal Employment Opportunity and affirmative action employer for protected veterans and individuals with disabilities.

All qualified applicants will receive consideration for employment without regard to sex, marital status, citizenship, age, race, and ethnicity, inclusive of traits historically associated with race or ethnicity, including but not limited to hair texture and protective hairstyles, color, religious creed, national origin, pregnancy, physical or mental disability, genetic information, protected veteran status, or any other characteristic protected by federal and state law.

For more information regarding your EEO rights as an applicant, please visit:

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As an Equal Employment Opportunity and affirmative action employer for protected veterans and individuals with disabilities, applicants may request to review the plan of a particular ABB facility between the hours of 9:00 A.M. – 5:00 P.M. EST Monday through Friday by contacting an ABB HR Representative at

Protected veterans and individuals with disabilities may request a reasonable accommodation if you are unable or limited in your ability to use or access ABB's career site as a result of your disability. You may request reasonable accommodations by calling an ABB HR Representative at or by sending an email to  Resumes and applications will not be accepted in this manner.