Re- Communications Specialist III; Dispatcher

Job Responsibilities

The ideal candidate will possess strong customer service skills, the ability to work independently, and advanced multi-tasking skills in order to listen, talk, read, and type simultaneously with accuracy.

Receives and dispatches information to South Carolina Department of Public Safety (SCDPS) enforcement personnel and other agencies over two-way radio systems, telephones, teletype, computer‑aided dispatch, and fax machine.

Maintains computer‑aided dispatch (CAD) documentation of all radio transmissions, accident call‑in reports, teletype reports, State Law Enforcement Division (SLED) / Federal Bureau of Investigation (FBI) Criminal Justice Information Systems (CJIS), National Law Enforcement Telecommunications System (NLETS), and National Crime Information Center (NCIC) transactions. (This is the primary means utilized for documentation of information received.)

Receives calls from citizens requesting assistance for traffic accidents, reckless drivers, road rage, disabled motorists, attempting to contact troopers, and other road conditions that require emergency response. Provides information on road and weather conditions and best routes to travel.

Retrieves information from computer terminals for driver's license and vehicle registration, both in‑state and out‑of‑state. Inquires NCIC to determine possible stolen vehicles, wanted and missing persons, and stolen gun reports.

Directs law enforcement officers to traffic accident scenes or any other type of situation requiring response.

Reads maps to find locations to relay to troopers in locating incidents. Maintains recorder system, notifying personnel of any malfunctions.

Acts as backup for the Emergency Preparedness Division in receiving notification from nuclear power plants and facilities of any potential unplanned or accidental release of radioactive material. Immediately notify the Bureau of Radiological Health and the Emergency Preparedness Division upon notification.

Receive calls for the Department of Transportation (Use the "Apply for this Job" box below). the Department of Revenue (DOR) from the public requesting information and/or assistance after normal working hours.

This position works in an office‑type setting and may require maintaining the physical condition necessary for sitting for prolonged periods and the ability to maintain composure in emergency and stressful situations.

State

Minimum Requirements:

A high school diploma and entry‑level work experience with voice communications systems or central switchboard operations. An associate degree in a technical communications discipline may be substituted for the required experience.

Agency

Minimum Requirements:

A high school diploma and entry‑level work experience with voice communications systems or central switchboard operations or an acceptable equivalency approved by the Division of State Human Resources. An associate's degree in a technical communications discipline may be substituted for the required experience.

• Must be a US Citizen and at least 18 years old.
• Must have a valid driver's license.

Must be able to perform all essential and marginal job functions of a Communications Specialist III (Dispatcher).

All qualified applicants will be required to undergo an extensive background review, including a criminal history check, driving history, history of drug use, employer and personal reference check, a polygraph examination, interview board, and pre‑employment drug screening test.

Applicants with current or prior public safety/law enforcement dispatch experience must provide all information regarding current or former employers, including dates of employment and contact information. This will be required to verify the claimed public safety dispatch experience.

Applicants must have the ability to convey and interpret oral and written communications to and from law enforcement officers and the general public.

Applicants must have the ability to type and operate a computer or quickly acquire typing and computer skills.

Applicants must possess the ability to solicit accurate information in an emergency situation.

Applicants must…