Communications Specialist III; Dispatcher

Job Responsibilities

• Receives and dispatches information to South Carolina Department of Public Safety (SCDPS) enforcement personnel and other agencies over two‑way radio systems, telephones, teletype, computer‑aided dispatch, and fax machine.
• Maintains CAD documentation of all radio transmissions, collision call–in reports, teletype reports, State Law Enforcement Division (SLED) / Federal Bureau of Investigation (FBI) Criminal Justice Information Systems (CJIS), National Law Enforcement Telecommunications System (NLETS), and National Crime Information Center (NCIC) transactions.
• Receives calls from citizens requesting assistance for traffic accidents, reckless drivers, road rage, disabled motorists, and other road conditions that require emergency response; provides information on road and weather conditions and best routes.
• Retrieves information from computer terminals for driver’s license and vehicle registration, both in‑state and out‑of‑state; inquires NCIC to determine possible stolen vehicles, wanted and missing persons, and stolen gun reports.
• Directs law enforcement officers to traffic accident scenes or any other situation requiring response.
• Reads maps to locate incident sites and relay information to troopers.
• Maintains recorder system, notifying personnel of any malfunctions.
• Acts as backup for the Emergency Preparedness Division in receiving notifications from nuclear power plants and facilities of any potential unplanned or accidental release of radioactive material; immediately notifies the Bureau of Radiological Health and the EPD.
• Receives calls for the Department of Transportation (Use the "Apply for this Job" box below). the Department of Revenue (DOR) from the public requesting information and assistance after normal working hours.

This position works in an office setting and may require maintaining the physical condition necessary for prolonged sitting and the ability to maintain composure in emergency and stressful situations.

• A high‑school diploma and entry‑level work experience with voice communications systems or central switchboard operations.
• Alternatively, an associate degree in a technical communications discipline may substitute for the required experience.

• A high‑school diploma and entry‑level work experience with voice communications systems or central switchboard operations, or an acceptable equivalency approved by the Division of State Human Resources.
• Alternatively, an associate’s degree in a technical communications discipline may substitute for the required experience.

• Must be a U.S. citizen and at least 18 years old.
• Must have a valid driver’s license.
• Must be able to perform all essential and marginal job functions of a Communications Specialist III (Dispatcher).
• Must be able to convey and interpret oral and written communications to and from law‑enforcement officers and the general public.
• Must be able to type and operate a computer or quickly acquire typing and computer skills.
• Must possess the ability to solicit accurate information in an emergency situation.
• Must remain calm and make quick decisions during stressful situations and emergencies.
• Must relate well with the public over the telephone.
• Must read a map.
• Must pass and maintain National Crime Information Center (NCIC) certification.
• Must possess a high degree of independence and accountability for work in the absence of a supervisor.
• Must work at a fast pace with quick sound decision making.
• Must work 12‑hour rotating shifts, including nights, weekends, holidays, and irregular hours on short notice.
• Must provide immediate response to emergency situations and determine required action calmly.
• All applicants will undergo a background investigation, including criminal history check, driving history, drug use history, reference checks, and a polygraph examination.

• Experience in a customer service environment.
• Entry‑level work experience with voice communications systems or central switchboard operations.

The Communications Specialist III (Dispatcher) position requires…