Lead Medical Office Assistant - Internal Medicine, Infusion and Urology, ENT - MUSCP

Job Description Summary

Under the direct supervision of the Office Manager, the Lead MOA/Scheduler oversees daily administrative operations in the assigned area. Responsible for providing scheduling staff with direction regarding daily operations. Works closely with Office Manager to ensure areas are staffed as necessary. Ensures day‑to‑day scheduling functions are carried out efficiently to expedite patient flow. Promotes teamwork, professionalism, communication, and staff development.

University Medical Associates (UMA) - Only Employees and Financials

Employee

Regular

CC001994 UMA AMB MULT East Cooper Clinic-Administrat CC

Hourly

Health-22

40

Works to aid in daily issues associated with the functions of the department schedule and the monthly preparation of the department schedule, assist with preparing training education for the department in addition to on‑the‑job training of all new hires and registration staff that are not meeting performance standards. Performs patient access functions for the clinic by using computer system, printer, copier, calculator, fax machine, directories, and other departmental reference material.

Collects patient demographic, insurance, and limited medical information when presenting for service. Obtains signatures for consent and authorization and ensures patient privacy. Prints registration documents and distributes as required per organizational policy. Assists patients, their families, and visitors with questions and directions. Collects payments on patient accounts. Contacts insurance companies and/or physician offices for certification and/or authorization of inpatient or observation admissions.

Communicates continuously with insurance companies, physician offices, patients, families, visitors and staff. Participates in training and orientation of new employees. Performs other duties as assigned.

Required Minimum Training and

Education:

Bachelor degree and one year relevant work experience in customer service business environment or healthcare (patient registration, admitting, and/or scheduling); or a high school diploma or equivalent (GED) and three years relevant work experience in customer service or healthcare (patient registration, admitting, and/or scheduling). Experience with Windows, Excel, Access, and intranet/internet navigation tools as well as system contact is required. Experience with or knowledge of medical terminology is a plus.

The successful candidate must be able to prioritize and coordinate multiple tasks in a busy environment, demonstrate strong verbal, written, and problem‑solving skills, and possess the ability to work in a self‑directed manner while interacting with customers, physicians, and departmental partners. Familiarity with MUSC Health and its entities is required. A high level of customer service skills and the ability to clearly articulate via phone with providers, patients, and customers is essential.

Typing speed of 25 cwpm and computer experience is required. Patient Access Certification preferred. Position may require the ability to work weekends and staggered shifts.

N/A

Continuous requirements are to perform job functions while standing, walking and sitting. Ability to bend at the waist, kneel, climb stairs, reach in all directions, fully use both hands and legs, possess good finger dexterity, perform repetitive motions with hands/wrists/elbows and shoulders, reach in all directions. Maintain 20/40 vision corrected, see and recognize objects close at hand and at a distance, work in a latex safe environment, and work indoors.

Frequently lift and/or carry objects weighing approximately 20 lbs unassisted. Lift from 36” to overhead 15 lbs. Infrequently work in dusty areas and confined/cramped spaces.

If you like working with energetic enthusiastic individuals, you will enjoy your career with us! The Medical University of South Carolina is an Equal Opportunity Employer. MUSC does not discriminate on the basis of race, color, religion or belief, age, sex, national origin, gender identity, sexual orientation, disability, protected veteran status, family or parental status, or any other status protected by state laws and/or federal regulations.

All qualified applicants are encouraged to apply and will receive consideration for employment based upon applicable qualifications, merit and business need.

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