Front Desk Supervisor - Hampton Inn & Suites Mt. IOP

Overview

Front Desk Supervisor - Hampton Inn & Suites Mt. Pleasant IOP (HOT0

CAWU)

Job Number: HOT0

CAWU

Work Locations: Hampton Inn & Suites Charleston/Mt Pleasant, 1104 Isle of Palms Connector, Mt. Pleasant, 29464

• Assign work and supervise team member performance in all Front Desk procedures including guest check-in and check-out, lobby traffic and flow, luggage assistance, telephone operator services and determining room rates and availability.
• Respond to guest inquiries and resolve issues and complaints in a timely, friendly and efficient manner.
• Support and assist team members in handling guest inquiries and requests and in resolving guest complaints.
• Schedule, assign daily work, lead pre-shift meetings, inform and train team members.
• Monitor, observe and assist in evaluating team member performance.
• Monitor lobby traffic and adjust staffing accordingly.

Since being founded in 1919, Hilton Worldwide has been a leader in the hospitality industry. Today, Hilton Worldwide remains a beacon of innovation, quality, and success. This continued leadership is the result of our Team Members staying true to our Vision, Mission, and Values. Specifically, we look for demonstration of these Values:

• H Hospitality - We re passionate about delivering exceptional guest experiences.
• I Integrity - We do the right thing, all the time.
• L Leadership - We re leaders in our industry and in our communities.
• T Teamwork - We re team players in everything we do.
• O Ownership - We re the owners of our actions and decisions.
• N Now - We operate with a sense of urgency and discipline.

In addition, we look for the demonstration of the following key attributes in our Team Members:
Living the Values, Quality, Productivity, Customer Focus, Teamwork.

What benefits will I receive? Your benefits will include a competitive starting salary and, depending upon eligibility, a vacation or Paid Time Off (PTO) benefit. You will have access to our Team Member and Family Travel Program, which provides reduced hotel room rates at many of our hotels for you and your family, plus discounts on products and services offered by Hilton Worldwide and its partners.

After 90 days you may enroll in Hilton Worldwide s Health & Welfare benefit plans, depending on eligibility. Hilton Worldwide also offers eligible team members a 401K Savings Plan, as well as Employee Assistance and Educational Assistance Programs. This information is provided as a highlight of the major benefits offered to most full-time team members in the United States. All benefits listed may not be offered at all locations.

This is not a summary plan description or official plan document.

EOE/AA

Job: Guest Services, Operations, and Front Office