Network Administrator

TThe network administrators for these openings under the general guidance of the assigned Network Operations Center Manager will coordinate daily/weekly assignments for the deployment, operational support, diagnostics, and troubleshooting of the Agency’s critical enterprise architecture. The network administrators will work with Network, Security, and other IT professional groups and non-IT staff to assist with problem resolution, mitigation of issues, and to provide technical solutions.

The network administrator will ensure assignments are completed accurately and on-time, and regularly provide progress, tasks, and deliverables status updates to the assigned project manager.

• Support enterprise network and identity initiatives including SD-WAN deployment, PKI lifecycle management, and secure authentication service
• Monitor, identify, and remediate issues with Agency enterprise network and identity service
• Support network connectivity and authentication services on Windows-based system
• Support connectivity and secure access on mobile devices (i.e., Apple devices)
• Manage the network and identity infrastructure lifecycle at all stages
• Create and maintain network documentation (e.g., diagrams, coverage, and design documentation)
• Assist with deployment, configuration, and support of SD-WAN, PKI, and secure authentication solution
• Perform enterprise network deployments, installations, and upgrade
• Requires comfort working on a ladder; ability to lift 40 lbs
• Perform firmware/software/security/feature upgrades across network and identity platform
• Monitor Agency trouble ticket system and complete assigned network, authentication, and connectivity ticket
• Will serve as the Agency’s primary support resource for network and access‑related (authentication) technical issues, troubleshooting and resolving most common/routine problems
• Assists Agency staff/contractors in resolving network, authentication, and connectivity‑related problem
• Coordinate and assist with testing and validation of network and identity solution
• Adhere to State and Agency security and IT policies and standard
• Work closely with key stakeholder groups, including Network, Security, and Server Hosting to ensure the appropriate level of engagement and focus is maintained
• Assist various IT groups with other tasks as assigned such as with system/network installations and upgrades (i.e., racking equipment)
• Create, maintain, and review/improve upon network and identity documentation
• Ability to plan, organize, review, and implement associated project milestones to completion
• Provides updates to Project Team
• Perform other tasks and duties as assigned

• Associate’s Degree in a relevant field of work or high school diploma with equivalent work experience
• 3+ Years of Experience with Enterprise Network Infrastructure and LAN Administration
• 3+ Years of Experience with Installing, Configuring, and Troubleshooting switches and wireless access points
• 3+ Years of Experience with SD-WAN, PKI, and secure authentication services
• 3+ Years of Experience with Troubleshooting network connectivity on Windows and mobile devices
• 3+ Years of Experience with creating, reading, and maintaining network documentation and diagrams
• Any current/previously held network or related certification by an industry leader such as CompTIA, Cisco, or Microsoft. Preferred Cisco Networking Academy or similar bootcamp/training

• Ability to perform on‑site physical network work, including lifting 40 lbs and working on ladder
• Valid driver’s license and ability to travel statewide to remote sites with a State OR Personal Vehicle
• Strong verbal and written communication skills with both technical and non‑technical staff
• Strong interpersonal and customer service skills