Business Systems Manager - PLM

Job Summary

This role is within Chamberlain Group’s IT Enterprise Applications function. A successful incumbent is expected to collaborate with business stakeholders, understand business processes, and elicit, define, and analyze requirements; design, configure, develop, test, implement, support, and maintain applications that enable business processes, focused on PTC Wind Chill, Creo, and related applications. Requires a minimum 9 years’ experience in Information Technology, preferably applications development or configuration and a Bachelor’s degree in Information Systems or equivalent.

• Lead and manage a team of technical and functional resources to design, configure, develop, test, implement, and support applications that enable PLM business processes, focused on PTC Wind Chill, Creo, and related applications.
• Lead teams of cross‑functional business stakeholders and IT analysts to understand business processes, gaps, pain points, and objectives; guide the team to elicit, define, and analyze business requirements.
• Lead project teams to define and design proposed solutions that meet requirements and adhere to platform and application design guidelines, strategies, and industry best practices; review designs of direct reports to ensure quality and consistency.
• Manage creation of deliverables according to the Software Development Lifecycle such as functional and technical specifications; review deliverables of direct reports to ensure quality, consistency, and long‑term supportability.
• Work with business stakeholders to manage and prioritize work backlog and create plans and schedules for delivery.
• Collaborate with business stakeholders to create documentation and training materials; support training delivery and organizational change management.
• Manage the support of production systems to meet service levels; create resource plans to ensure support coverage.
• Drive continuous improvement in business processes, and support business re‑engineering efforts; research and represent industry best practices; drive productivity in IT processes.
• Manage end‑to‑end project delivery; prepare work estimates and work schedules; manage issues and risks; manage stakeholder communications.
• Comply with health and safety guidelines and rules; managers should also ensure compliance across their teams.
• Protect Chamberlain Group’s reputation by keeping information confidential.
• Maintain professional and technical knowledge by attending educational workshops, reading professional publications, establishing personal networks, and participating in professional societies.
• Contribute to the team effort by accomplishing related results and participating on projects as needed.

• Motivate and lead a high performance team by attracting, developing, engaging and retaining team members.
• Drive the performance management and compensation processes by communicating job expectations, monitoring and evaluating performance, providing feedback and facilitating employee development per the company’s policies.
• Maintain transparent communication by appropriately communicating organization information to team through department meetings, one‑on‑one meetings, appropriate email, IM and regular interpersonal communications.
• Lead and motivate individuals and teams to create a workplace culture that is consistent with the Chamberlain Group mission, vision and values.

• Bachelor’s degree in Information Systems or equivalent.
• Minimum 9 years’ experience in Information Technology, preferably applications development or configuration.
• Minimum 7 years hands on experience with PTC Wind Chill including hands on configuration.
• At least one full lifecycle implementation of PTC Wind Chill including Blueprint phase.
• Minimum 7 years working with business processes related to PLM such as New Product Development, Product Lifecycle Management, Documentation Change Control, Issue Tracking, and CAD Modeling Tools.

• Outstanding skills in systems analysis, problem analysis, debugging, troubleshooting, and technical error resolution across multiple technologies. Identifies…