IT Customer Support Specialist III (61032842

Job Responsibilities

• Installs, configures, maintains, transports, and upgrades computers, printers, and other IT equipment. Installs software as required.
• Installs, configures, maintains, transports, and upgrades computers, printers, and other IT equipment. Installs software as required.
• Assists with diagnosing and resolving hardware, software, and network problems reported by users.
• Provides IT support by completing help desk tickets, answering IT calls and emails, and following up on extended issues to ensure all computers are functional.
• Maintains conference room equipment and ensure conference rooms are prepared for classes. Provides support as needed to facilitate classes.
• Assists with cell phone distribution, maintains custodian records, upgrades, and provides general support of all State issued cell phones.
• Assists with recording and tracking of hardware and/or software inventory and follows surplus procedure for equipment in accordance with policies.
• Provides SCDOT photo s to all personnel in District 2, including taking photos, printing badges, and maintaining photo .
• Performs other related duties as assigned.

A high school diploma and one and one-half (1.5) years of experience in office automation systems, data communications system design, installation, operation, repair, or processing of information in a data processing environment or related systems; or an approved acceptable equivalence. A valid motor vehicle operator's license is required.

The physical demands for the essential functions includes sitting or standing at a desk for an extended periods and working on a computer. May be required to lift up to 30 lbs. May be required to work outside normal business hours.

The South Carolina Department of Transportation is committed to a diverse workforce and does not discriminate on the basis of race, color, religion, sex (including pregnancy), national origin, age (40 or older), disability or genetic information.