Operations Manager

Mr. Marketing is a marketing technology firm based in Mount Pleasant, South Carolina.

We are looking for an organized, proactive, and detail-driven Operations Manager

to lead our day-to-day service delivery and operational execution. In this

role, you will act as the operational backbone of the company—bridging the gap

between our technical/marketing fulfillment teams and our clients.

From executing smooth client onboardings to managing our support ticket queue,

overseeing campaign performance health checks, and driving project timelines,

you will ensure our agency and software operations run efficiently and clients

Lead end-to-end onboarding for new agency and software clients, ensuring all assets,

platform accesses, and campaign requirements are collected promptly.

Coordinate internal setup across agency tools, local SEO assets, proprietary software

configurations, and ad accounts to deliver a seamless client launch experience.

Supervise and manage the daily customer support queue, prioritizing and delegating

incoming tickets to appropriate team members.

Follow through on all technical and operational requests to ensure resolution meets

quality standards and exceeds client expectations.

Oversee the generation, verification, and timely delivery of monthly performance

reports across all active accounts.

Conduct routine operational audits of active digital marketing and paid advertising

campaigns to confirm they are running properly, pacing accurately against

budgets, and tracking conversions correctly.

Coordinate with campaign specialists immediately if tracking issues, ad disapprovals, or

technical roadblocks occur.

Track ongoing website, SEO, creative, and software integration projects against

milestones, resource allocations, and target deadlines.

Proactively identify bottlenecks, streamline workflows, and ensure internal deliverables

are completed in accordance with the project plan.

1–3+ years of operational management, account management, or project

coordination experience within a digital marketing agency or SaaS/software firm

Familiarity:
Solid working knowledge of local SEO principles, digital

advertising platforms (Google Ads, Meta Ads), CRM systems, and support

ticketing systems (e.g., Zendesk, Salesforce, Asana, Go High Level, or Hub Spot).

Exceptional organizational and task-tracking abilities

with a zero-things-fall-through-the-cracks mindset.

Strong written and verbal communication skills, capable of translating

complex marketing updates into clear, reassuring client communications.

A natural troubleshooter who can assess ticket backlogs, diagnose

operational friction points, and implement swift, effective solutions.

Commutable to our office in Mount Pleasant, SC.

Competitive compensation package (Base Salary + Performance Incentives).

Excellent Benefits with Blue Cross Blue Shield of SC PPO Gold and NY Life 401k with Match.

Paid time off (PTO) and company holidays.

Opportunities for leadership growth within an expanding company.

Collaborative, energetic, and innovation-driven work culture.

Mr. Marketing is an Equal Opportunity Employer.