Business Analyst
Job in
Mount Pleasant, Charleston County, South Carolina, 29466, USA
Listed on 2026-09-14
Listing for:
Tech Army, LLC
Full Time
position Listed on 2026-09-14
Job specializations:
-
IT/Tech
IT Business Analyst, Business Systems & Technology Analysis
Job Description & How to Apply Below
BUSINESS ANALYST – DOCUMENTATION RECOVERY PROJECT DESCRIPTION & MINIMUM
SKILLS REQUIRED:
- Lead discovery sessions, interviews, and workshops with IT teams and County stakeholders.
- Inventory existing technical, operational, security, system, application, infrastructure, and recovery documentation.
- Analyze and document current-state business and IT processes, workflows, roles, dependencies, handoffs, and pain points.
- Create process maps, workflow diagrams, data/process flows, inventories, matrices, and other analysis artifacts using Microsoft Visio and Microsoft 365.
- Identify documentation gaps, single points of knowledge, process risks, inconsistencies, and opportunities for standardization.
- Gather, organize, validate, and prioritize requirements for SOPs, runbooks, knowledge articles, system documentation, and recovery documentation.
- Translate SME knowledge into clear, structured source material and collaborate closely with the Technical Writer.
- Facilitate review and validation sessions to ensure documented processes accurately reflect County operations.
- Maintain a documentation backlog, status tracking, priorities, ownership, and dependencies.
- Support development of documentation standards, templates, governance, ownership, review cycles, and repository organization.
- 10+ years of demonstrated business analysis experience in complex IT or technology environments.
- Strong requirements elicitation, interviewing, facilitation, and stakeholder-management skills.
- Advanced proficiency with Microsoft 365, including Word, Excel, PowerPoint, Teams, SharePoint, and related collaboration tools.
- Strong proficiency with Microsoft Visio for process mapping, workflow documentation, and technical/business diagrams.
- Experience working with technical SMEs across infrastructure, applications, service delivery, cybersecurity, or similar IT disciplines.
- Experience with documentation recovery, IT operational maturity, knowledge management, or process standardization initiatives.
- Experience documenting cybersecurity, infrastructure, disaster recovery, business continuity, or IT service-management processes.
- Experience with SharePoint-based documentation repositories and governance.
- Familiarity with ITIL, NIST, CIS, or other recognized IT/security frameworks.
- Government or other highly regulated environment experience.
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