PC​/LAN Specialist , or PC​/LAN Specialist II, or PC LAN Specialist III

The purpose of this job is to install, maintain, repair and replace computer hardware, software and peripheral equipment; to provide effective user support; and to perform related technical work as required. This job is responsible for support at 15+ county locations and is required to periodically work at various sites.

This position works under general supervision, independently developing work methods and sequences.

• Install and configure desktop computers, printers, and other desktop peripherals such as monitors, scanners and cameras etc.; install and support various software and train customers in the use of hardware and software.
• Create and maintain desktop deployment images.
• Deliver laptop computers, set up and train customers in their use.
• Analyze failed equipment and perform repairs or return equipment to vendor, review and test vendor repairs.
• Provide technical support in diagnosing and solving problems by telephone or remote access.
• Respond to help desk trouble tickets according to urgency and priority levels; document all actions taken to resolve service requests; create knowledge base articles where necessary
• Participate in projects related to PC deployment, software and hardware procurement, or hardware consolidation.
• Develop documentation of standard operating procedures as they relate to assignments.
• Assist users with log-on authentication; instruct users in data handling best practices.
• Perform research to resolve problems or refer to higher level staff.
• Build and maintain positive working relationships with co-workers, other employees, and end users prioritizing principles of good customer service.
• Assist in video recording and presentation displays during all county Council meetings and other meetings as assigned.
• Maintain and track inventory including but not limited to computers, laptops, and related peripheral equipment using asset management tracking software.
• Perform yearly asset Audits of computers, laptops, and related peripheral equipment.
• Assists other personnel to expedite completion of their work activities and projects.
• Assists in assigning work and work priorities to other team members from ticket queue.
• Elevates tickets to next tier support level.
• Participates in on-call rotation as necessary.
• Performs other related job duties as assigned.

An individual selected into role is subjected to a NCIC background check.

• Minimum
  
  Education and Experience Requirements:
  
  High School Graduation or GED equivalent. AND Three years of computer/network maintenance, desktop support or related experience or an equivalent combination of education and experience.
• Special Qualifications, Certifications and Licenses:
  Must possess and maintain a valid state driver’s license with an acceptable driving history. CompTIA A+ is preferred.

• Minimum
  
  Education and Experience Requirements:
  
  High School Graduation or GED equivalent. Five years of computer/network maintenance, desktop support, applications support or related experience or an equivalent combination of education and experience.
• Special Qualifications, Certifications and Licenses:
  Must possess and maintain a valid state driver’s license with an acceptable driving history. CompTIA A+ and CompTIA Network+/CCNA or other relevant computer system networking certification required.

• Minimum
  
  Education and Experience Requirements:
  
  High School Graduation or GED equivalent. Associate/bachelor’s degree in related field preferred. Seven years of computer/network maintenance, desktop support, application support or related experience or an equivalent combination of…