PRO Services Specialist

PRO Services Specialist – Floor & Decor Base Pay

Minimum base pay from $15.00 per hour with higher starting pay available based on experience.

Floor & Decor strives to be the one‑stop destination for our professional clients (PRO customers) in the hard surface flooring contractor space. This position focuses on building relationships with PRO customers, earning their trust, and helping grow their business. It reports to the PRO Services Manager and supports the execution of Floor & Decor’s PRO priorities.

• High School diploma or equivalent. Associate Degree or higher is a plus.
• At least 1 year in retail or wholesale contractor sales, service, supply and/or professional installation.
• Strong written and verbal communication skills.
• Experience with Salesforce/CRM software is a plus.
• Bilingual in Spanish or the most dominant language in the store trade‑area is a plus.

• Execute the PRO Services Blueprint to create a world class experience for PRO customers.
• Support the PRO desk in‑store: phone calls, manage orders, order follow‑up, customer support and escalations.
• Collaborate with the Store Team to identify PROs in our Store.
• Maintain extensive knowledge about Floor & Decor products.
• Train and support the Store Team on how to use our selling process.
• Educate PRO customers and expand their participation.
• Assist PROs in signing up for the PRO Premier Rewards Program, downloading and demonstrating the benefits of the PRO APP.
• Promote PRO Credit Solutions such as Commercial Business Account or PRO Premier Credit Card.
• Coordinate and assist with PRO Customers in‑store activities.
• Collaborate in all store initiatives.
• Demonstrate ability to make effective program and benefit presentations.
• Exhibit excellent customer service skills and be results oriented.
• Show strong interpersonal skills to interact effectively at all levels and across diverse cultures.
• Multi‑task, meet deadlines, and work in a fast‑paced environment.
• Occasionally travel to customer and PRO job sites with the PRO Services Manager to present Floor & Decor’s benefits and capabilities.
• Perform additional functions, duties and specific tasks of a similar nature and scope as necessary to achieve assigned business objectives.

• Hourly position; may include hours exceeding eight hours in a day.
• Travel up to 20% of the time.
• Occasional exposure to a warehouse environment, moving vehicles, and moderate to noisy noise levels.
• Physical demands: may require standing, walking, reaching, lifting up to 20‑50 pounds occasionally or 10‑25 pounds frequently.

• Bonus opportunities & career advancement at every level.
• Financial programs: 401(k) with company match, Employee Stock Purchase Plan, Referral Bonus Program.
• Medical, Dental, Vision, Life, and other insurance plans (subject to eligibility criteria).
• Paid vacation and sick time for eligible associates.
• Paid holidays plus a personal holiday.
• Paid Volunteer Time Off that starts on Day 1.

Monday – Friday: 7:00 AM – 8:00 PM

Saturday: 8:00 AM – 7:00 PM

Sunday: 10:00 AM – 6:00 PM

Monday – Friday: 7:00 AM – 7:00 PM

Saturday: 8:00 AM – 7:00 PM

Sunday: 10:00 AM – 6:00 PM

Floor & Decor considers all applicants for employment without regard to race, color, religion, sex, gender identity, sexual orientation, national origin, age, disability, medical condition, pregnancy, marital or familial status, veteran status, or any other class protected by applicable federal, state, or local law. Floor & Decor also provides reasonable accommodations to qualified individuals with disabilities in accordance with the Americans with Disabilities Act and applicable state and local law.

Floor & Decor provides equal employment opportunities to all associates and applicants without regard to age, race, color, religion or creed, national origin or ancestry, sex (including pregnancy), sexual orientation, gender, gender identity, disability, veteran status, genetic information, ethnicity, citizenship, or any other category protected by law. This policy applies to all areas of employment, including recruitment, testing, screening, hiring, selection for training, upgrading, transfer, demotion, layoff, discipline, termination, compensation, benefits and all other privileges, terms and conditions of employment.

This policy and the law prohibit employment discrimination against any associate or applicant on the basis of any legally protected status outlined above.

This job description does not constitute an employment agreement between the employer and the employee and is subject to change by the employer at its sole discretion.