Sales Team Lead (FT) - Mt Pleasant

Job Details

Position Title:

Sales Team Lead

Job Location:

Mt Pleasant 003 - Mt Pleasant, SC 29464
Position Type:
Full Time

Palmetto Moon is a rapidly growing specialty apparel, accessories, home and gifts retailer celebrating the Southern lifestyle. A company that is Southern at heart, Palmetto Moon focuses on relentless customer service and a premium assortment, carrying countless affordable gifts, a wide selection of collegiate gear and lifestyle brands including Vineyard Vines, YETI, Chubbies, Southern Marsh, Simply Southern, Hey Dude, Old Row, Costa, Rainbow Sandals and many more.

A Sales Team Lead supports the Store Sales Manager in driving sales, executing operational functions, and ensuring excellent customer service is delivered. This position plays a pivotal role in day‑to‑day operations by providing leadership, guidance, and operational support to the team.

• Assist Store Sales Manager in achieving sales goals and objectives through effective leadership
• Perform Manager on Duty (MOD) shifts as scheduled to monitor and motivate the team
• Hold self and others to actively participate in sales‑driving activities (customer engagement, sales contests, learning product knowledge, etc.)

• Provide exceptional customer service by engaging with every customer, equipping yourself with appropriate product knowledge, answering queries, and resolving issues
• Train and coach the team to offer the expected level of customer service to drive sales performance
• Handle customer complaints professionally, striving to resolve them promptly and satisfactorily

• Assist in holding the team accountable for performance expectations, especially during Manager on Duty shifts
• Motivate and inspire the team to achieve sales targets, deliver excellent customer service, and drive company initiatives
• Adjust team priorities to meet goals and store initiatives
• Offer on‑the‑spot coaching to team members to correct actions or provide training
• Communicate employee concerns to the appropriate leadership in a timely manner

• Remain updated on key sales drives (top styles, hot buys, new products, etc.) and know where to find resources for product knowledge
• Train team members on merchandise features and selling techniques
• Ensure merchandise is displayed in accordance with visual merchandising standards and company guidelines

• Clear understanding and strong execution of shared responsibilities in conjunction with the assigned department of responsibility
• Willingness and flexibility to perform or change departments of responsibilities as dictated by business needs or personal development

• Hold self and team accountable for company policies and appropriate addressing behavior
• Drive workplace safety, including safe working practices, emergency procedures, and reporting of accidents
• Perform opening/closing procedures, accurate safe and register counts, nightly deposits, and building security outside of hours
• Ensure compliance with local, state, and federal laws, such as minor compliance, OSHA safety standards, time‑keeping requirements, and more

• Previous experience in a retail or sales environment
• Shown leadership and delegation skills with proven ability to hold team members accountable
• Confidence, proactive attitude, and willingness to take on workplace challenges
• Ability to multi‑task and change priorities as necessary
• Strong verbal communication and clear, effective information conveyance
• Quick decision‑making and problem‑solving abilities in customer service contexts
• Ability to read key reporting and learn the company POS system with standard training

• Ability to bend, twist, stoop, stand for extended periods of time
• Ability to lift/carry materials up to 50 lbs. with or without reasonable accommodations