Customer Service Associate

Job Description – Customer Service Associate

Bottles Beverage Superstore carries a superior selection of spirits, a wide array of accessible to world class wines, and an assortment of imported, domestic and craft beer – always at discounted prices.

Bottles Beverage Superstore carries a superior selection of spirits, a wide array of accessible to world class wines, and an assortment of imported, domestic and craft beer – always at discounted prices.

The Customer Service Associate provides customers with a positive shopping experience through friendly, courteous service while efficiently handling sales transactions. This role requires accuracy in cash handling, strong communication skills, and the ability to maintain a professional and welcoming checkout environment.

• Provide a positive customer experience with fair, friendly, and courteous service.
• Register sales on a cash register by scanning items, itemizing and totaling purchases.
• Resolve customer issues and answer questions.
• Bag purchases when needed.
• Process return transactions.
• Enter price changes and apply discounts or coupons as necessary.
• Collect payments by cash, check, or charge; issue change when needed.
• Verify credit acceptance by checking identification and using credit authorization systems.
• Balance cash drawer by counting cash at beginning and end of shift.
• Maintain checkout operations by following policies and reporting needed changes.
• Maintain a safe and clean working environment by complying with procedures and regulations.
• Contribute to team effort by accomplishing related results as needed.

• Friendly and positive attitude.
• Excellent customer service and communication skills.
• Ability to make change accurately; basic math skills.
• Attention to detail.
• High school diploma or equivalent desired.
• 0–1 years of retail experience preferred.
• Ability to adjust schedule, tasks, and priorities to meet business needs.

• Full-time position, 40 hours per week.
• Standard 8-hour shifts with scheduled lunch break.
• Saturday availability is required.

• Competitive hourly wage.
• Employee discount.
• Health insurance.

Job Type: Full-time

Benefits:

• 401(k)
• Dental insurance
• Flexible schedule
• Health insurance
• On-the-job training
• Paid time off
• Vision insurance

Work Location:

In person