AMI Technician

• Troubleshoots, repairs, installs and replaces water meters, Automated Metering Infrastructure (AMI) flex net components, as well as other parts associated with water meters.
• Installs, removes, and replaces meters, smart points, registers and couplers as needed.
• Troubleshoots and replaces AMI meter reading components using a mobile handheld device and Sensus Field Logic Tools.
• Works with Sensus AMI software and equipment to include:
  Sensus Analytics, Sensus Regional Network Interface, Field Logic Tools application, Sensus Command Links, and Sensus Vehicle Gateway Base Stations.
• Performs flow and pressure tests on meters to determine flow, accuracy and calibration requirements.
• Reports irregularities involving meters, meter boxes and/or AMI components.
• Operates a mobile computer/data collector, laptop computer, meter box location equipment, and GPS equipment.
• Maintains meter‑related records and compiles daily/weekly reports to include meter & smart point maintenance repairs, vehicle safety inspections and truck inventory.
• Investigates customer complaints of abnormally high-water usage and leaks and works closely with the Water Conservation Team.
• Perform audits on various AMI meter components to ensure proper functionality.
• Coordinates field efforts for executing delinquent account lockouts and reconnects.
• Investigates unauthorized use of water and tampering of water meters to ensure meter preservation and accuracy. Works to resolve potential billing inaccuracies.
• Performs Maximo input and digital reports consisting of work that has been completed to include time, location, personnel, inventory tracking and tasks accomplished.
• Performs routine customer service orders to include turn‑ons, turn‑offs, usage investigations, and restoring service after hours.
• Investigates service address abnormalities and alarms (meters crossed, questionable readings, meters switched, meter tampering, etc.).
• Attends safety training and other meetings or training to meet Commission & department goals.
• Maintains truck inventory, cleans and ensures vehicle is kept in safe operating condition and is properly maintained.
• Reviews and assesses budget goals and requirements for department.
• Mandatory participation in the monthly on call schedule for meter lockouts and reconnects.

Performs other duties as assigned.

• High school diploma or GED along with vocational/technical training in the operation and maintenance of distribution systems or meter reading systems; supplemented by one (1) to two (2) years previous experience and/or training involving pipe construction/maintenance and Sensus Flex Net fixed‑base meter reading equipment/components; or an equivalent combination of education, training, and experience. Smart metering experience is preferred.
• Must possess and maintain a valid SC Driver’s License.
• Must possess computer proficiency to include familiarity with Microsoft Word, Excel, Maximo and payroll software.
• Strong communication skills are required. Must be able to greet the public in a professional manner to explain various procedures/protocols and may include handling difficult customer situations/reactions.