College Navigator

College Navigator

The College Navigator provides holistic academic advising, coaching, and retention support to assigned students, with a focus on persistence, completion, and transfer. This position uses proactive, student-centered strategies and predictive data to remove barriers to success, promote self-efficacy, and connect students to appropriate campus and community resources. At NTCC, everyone is a recruiter, and this position embodies that philosophy by ensuring each interaction—whether with a student, parent, or community partner—creates a welcoming and encouraging experience that promotes enrollment and persistence.

Major Responsibilities

• Student Case Management & Advising
• Provide individualized academic advising and success coaching to assigned students throughout their college journey.
• Use predictive analytics, early alerts, and progress reports to identify at-risk students and coordinate timely interventions.
• Conduct proactive outreach using phone, email, text, and social media to maintain consistent student engagement.
• Support students in developing comprehensive academic and career plans aligned with degree completion and transfer goals.
• Administer and interpret non-cognitive assessments to inform academic and personal development strategies.
• Maintain accurate, detailed documentation of all student interactions in approved case management systems.
• Student Engagement & Retention Support
• Build meaningful, motivational relationships that promote student confidence and persistence.
• Identify and address academic, financial, and personal barriers that affect student performance.
• Coordinate or participate in workshops and activities focused on study skills, time management, and financial literacy.
• Encourage participation in tutoring, mentoring, and student engagement programs.
• Provide "nudge" communications and positive reinforcement to encourage course attendance, registration, and completion.
• Collaboration & Outreach
• Partner with faculty, Financial Aid, Counseling, TRIO, and other support offices to deliver comprehensive student assistance.
• Share student progress updates and collaborate to resolve academic or personal concerns.
• Represent Student Services at college orientations, community events, and recruitment activities.
• Participate in Student Services Council meetings, cross-departmental committees, and professional development opportunities.
• Data & Continuous Improvement
• Track and analyze student success metrics to measure impact of interventions.
• Ensure compliance with college policies, FERPA, and applicable grant requirements.
• Recommend improvements to advising processes, communication workflows, and student support strategies.

Position Characteristics

• Student-centered and culturally responsive approach.
• Strong organizational, analytical, and communication skills.
• Ability to work effectively with diverse student populations.
• Proficiency with Microsoft Office Suite, student information systems, and virtual communication tools.
• Ethical, professional behavior and commitment to confidentiality.
• Demonstrated initiative, teamwork, and service excellence.

Minimum Qualifications

• Bachelor's degree required;
  Master's preferred in Education, Counseling, Psychology, or related field.
• Experience in academic advising, student retention, or success coaching preferred.
• Bilingual (English/Spanish) strongly preferred.
• Demonstrated ability to manage projects and meet deadlines within a collaborative team environment.
• Knowledge of community college mission, goals, and populations served.

Mental/Physical Demands and Environmental Factors

• Tools/Equipment Used:
  Standard office equipment including personal computer and peripherals.
• Posture:
  Frequent sitting and standing; occasional bending/stooping, pushing/pulling, and twisting
• Motion:
  Repetitive hand motions; frequent keyboarding and use of mouse; occasional reaching
• Lifting:
  Occasional light lifting and carrying (less than 15 pounds); occasional moderate lifting and carrying (15- 50 pounds)
• Environment:
  May work prolonged or irregular hours
• Mental Demands:
  Work with frequent interruptions; maintain emotional control under stress