Senior Loan Assistant

About The Role

The Senior Lending Assistant will report directly to the Market President and provide support, coaching, and leadership to operational lending assistants while maintaining a range of secretarial and clerical duties. During the Market President’s absence, the Senior Lending Assistant will maintain other duties relating to the loan function of the Bank and/or department in regards to keeping the business going. The job functions are:

• Represent the Bank in a courteous and professional manner
• Provide support and coaching to other operational lending assistants and employees within the department and/or location
• Directly service the department and/or location exercising independent judgement and discretion when making decisions for the betterment of the department and/or location and/or customer during the Market President’s absence
• Take loan applications, obtain credit reports and process credit denials according to regulations
• Type memos, letters, and reports
• Greet customers and assist them with routine problems
• Accept loan payments and deposits
• Handle incoming telephone calls and mail
• Obtain the necessary documents and legal papers for loans
• Call and write letters to past‑due customers
• Produce loan documents and renewal loans in an accurate and timely manner
• Responsible for servicing loans, i.e., payments, payoff quotes, and forwards to lenders and/or clients
• Maintain knowledge of banking products and services in order to cross‑sell to customers
• Image documents into electronic filing system
• Work exception reports
• Identify and correct location and/or department procedural inefficiencies
• Set up meetings, conferences, and conference calls
• Coordinate calendar / travel arrangements
• Proactively monitor schedules to identify and resolve conflicts and inefficiencies
• Maintain and approve timesheets, and/or leave requests for the department and/or location
• Comply with all federal, state, and local regulatory rules and regulations governing financial institutions, as well as all company policies and procedures
• Complete and pass all required regulatory compliance training as assigned
• Perform any additional duties and tasks assigned by management

Qualifications & Skills:

• Displays passion, commitment, and drive to deliver an experience that improves our customer’s financial lives
• Superior time management and organizational skills
• Ability to learn new technology, adapt to change, demonstrate initiative and a commitment to continuous learning
• Demonstrate professionalism in speech, demeanor, and dress
• Be a team player/leader
• Handle sensitive information with the highest degree of integrity and confidentiality
• Expert knowledge in Microsoft Office (Word, Excel, PowerPoint and Outlook)

• High School diploma or equivalent; associates degree or higher preferred
• Minimum 2 years customer service experience
• Minimum 3 years loan administrative experience in commercial, real estate and consumer loans
• Minimum 2 years management experience; preferred not required

Guaranty Bank and Trust in Mt Pleasant, TX. Must live within 45 minutes of the bank’s location listed below.
Address: 100 W Arkansas St, Mt Pleasant, TX 75455

Starting salary is dependent upon relevant experience and may vary based on the geographic location of the position. We offer an extensive benefits package that includes, but is not limited to medical, dental, vision, and life insurance. Coverage is available to employees and their eligible dependents in accordance with our written plan documents. You may also be eligible for a health savings account option, an Employee Assistance Program (EAP), a health rewards program, a retirement savings plan including 401(k) and Profit‑Sharing plans, short and long‑term disability benefits, education and training benefits, and discounts on banking products and services.

We also offer a generous Paid Time Off (PTO) plan and paid holidays. PTO accruals begin at .0745 per hour worked for our part time employees up to a maximum accrual of 240 hours per year for certain Full‑Time employees. PTO accruals are dependent on position, status (Full…