Front Desk Agent Hotel Night Audit

Benefits

• Competitive salary
• Employee discounts
• Free uniforms
• Employee discount
• Paid time off (1st Anniversary)

3rd Shift, 11 PM-7 AM

Check-in/check-out hotel guests in a timely and professional manner; process all payments according to established procedures.

• Welcome guests in a friendly, prompt and professional manner.
• Register guests, issue room keys, provide information on hotel services and room location. Answer phones in a prompt and courteous manner.
• Up-sell rooms where possible to maximize hotel revenue.
• Accurately process all cash and credit card transactions in accordance with established procedures including but not limited to posting all charges, completing cashier and other reports, preparing deposit, and counting/securing assigned bank.
• Issue, control and release guest safe-deposit boxes.
• Communicate any outstanding guest requests or issues to management that may require additional monitoring or follow-up.
• Respond appropriately to guest complaints. Make appropriate service recovery gestures in order to ensure total guest satisfaction.
• May routinely book guest reservations for individuals and/or groups that are requested either by phone or from within the hotel; process cancellations, revisions, and information updates on changes.
• Promote team work and quality service through daily communications and coordination with other departments.
• Perform other duties as assigned including guest room tours, concierge services, special guest requests, etc.

High School diploma or equivalent, plus one year front desk/guest service experience. Some college preferred. Must speak fluent English. Other languages preferred.

• Frequently standing up behind the desk and front office areas
• Carrying or lifting items weighing up to 50 pounds
• Handling objects, products and computer equipment
• Use a keyboard to operate various property management and reservations systems, etc.

• Will be required to work nights, weekends, and/or holidays.

• Job Type: Full-time
• Pay: $12+ per hour (depending on experience)
• Schedule:
  
  8 hour shift
• Schedule:
  
  Day shift
• Schedule:
  
  Holidays
• Schedule:
  
  Monday to Friday
• Schedule:
  
  Night shift
• Schedule:
  
  Weekends
• Education:
  
  High school or equivalent (Preferred)
• Experience:
  
  Hotel
  
  Experience:
  
  1 year (Preferred)
• Experience:
  
  Front Desk: 1 year (Preferred)
• Work Location:
  
  One location