Customer Service

Position Title:

Customer Service

Wage: $24.00 - $25.00/hour

Location:

Mount Pleasant, WI

• Receive and process both domestic and international orders in company-based ERP system
• Determine product availability, pricing, and delivery methods, understanding special customer requirements; checks for accuracy and completeness, and communicates with customers regularly
• Work with multiple departments such as Supply Chain, Planning, Quality, and the Warehousing teams to resolve any customer issues
• Field and own customer related product issues/customer service requests (CSRs) by gathering the relevant information from the customer, assigning responsible parties for the specific issue the customer needs resolution for
• Develop and maintain cross-functional partnerships for all upstream and downstream teams to identify improvement opportunities and implement successful change
• Update customer specific data in company-based ERP System and other systems to ensure accuracy in customer information
• Field requests to appropriate teams or affiliate plants
• Perform accounts receivable tasks including daily customer invoicing, collection of past due invoices, assisting accounting in rectifying customer account as needed
• Participate in and complete monthly trainings as required
• Submit samples and documentation requests on behalf of Sales as needed

• Bachelor's Degree or 1-2 years equivalent experience preferred
• Ability to read, write and speak English and Spanish fluently; ability to speak Portuguese is a benefit
• Working knowledge of logistics and manufacturing processes
• Possesses working knowledge in Microsoft Office programs, SAP and Batch Master
• Ability to perform conversion calculations with units of measure, money and other basic math functions as needed
• Excellent interpersonal skills
• Good communication skills
• Ability to work effectively within a team environment and collaborate on issues
• Familiarity with delivery schedules, routing, incoterms and carriers preferred
• Proven lean process improvement mindset
• Ability to flex and adapt to change
• Food industry knowledge a plus

We are proud to be an equal opportunity employer.