Patient Service Representative – Pulmonology Clinic

• Provide efficient, effective, quality customer service and practice support through general office duties
• Schedule appointments
• Perform coding, registration, and billing
• Collect payment at time of service to maximize revenues
• Enter accurate and up-to-date billing information, including address and insurance coverage, into the patient accounting system
• Assist clinical staff in maintaining accurate medical records
• Provide service to patients arriving for appointments or contacting the clinic by telephone or in person
• Respond to requests for appointments or information on tests, procedures, bills, charges, referrals, and other matters
• Ensure timely entry of patient and payer billing information at time of service
• Follow up accurately on missing billing information
• Uphold practice and medical group standards for accurate and timely medical records
• Support providers and connect with patients to ensure a seamless, compassionate experience

• High school diploma or equivalent
• One to two years related customer service experience
• Experience handling difficult callers/customers/patients
• Ability to function in a high volume, multiple-task environment and in a crowded or closely shared workspace
• Exposure to ill patients
• Ability to work under stressful conditions with demanding customers
• Must lift up to 35 pounds without help
• For patient lifts over 35 pounds, or when the patient is unable to assist, patient handling equipment is expected to be used with at least one other associate when available

Demonstrates strong customer service skills while managing appointment scheduling, billing, and medical record maintenance in a fast-paced healthcare environment. Capable of handling difficult situations with compassion and efficiency, ensuring a seamless experience for patients.

• Customer Service Experience
• Appointment Scheduling
• Billing and Coding
• Medical Record Maintenance
• Ability to Handle Difficult Situations

• Billing
• Coding
• Registration
• Payment Collection
• Medical Record Management

• Compassionate Communication
• Multi-tasking
• Stress Management
• Problem Solving

• Healthcare
• Patient Care
• Customer Support
• Medical Standards

• Patient Accounting System