Lead Field Service Technician

Position Overview

Lead Field Service Technician in Mount Pleasant, Wisconsin. This non-exempt role serves as the primary customer-facing technical lead responsible for guiding field technicians during installation, commissioning, maintenance, troubleshooting and repair of industrial heat transfer equipment.

Travel is expected to be approximately 80 percent or more based on business needs.

• Job Title:
  
  Lead Field Service Technician
• Reports To:
  
  Field Service Supervisor
• Supervises:
  None
• Job Status:
  Non-Exempt
• Location:
  
  Mount Pleasant, Wisconsin
• Travel:
  Approximately 80 percent or more as business requires

• Lead field technicians during installations, commissioning, inspections, maintenance, troubleshooting and repairs.
• Serve as the primary customer contact on site.
• Provide professional project updates to customers.
• Lead daily safety meetings.
• Ensure compliance with OSHA, customer and company safety requirements.
• Troubleshoot electrical, mechanical, hydraulic and control system issues.
• Read and interpret electrical schematics, mechanical drawings, P&IDs and service documentation.
• Inspect, diagnose, repair and commission air fin coolers, plate heat exchangers, shell and tube heat exchangers and related equipment.
• Coordinate activities with Engineering, Project Management, Manufacturing and Quality.
• Complete detailed digital service reports.
• Recommend corrective actions.
• Train and mentor technicians while maintaining high workmanship standards.

• Assign daily work and coordinate field crews.
• Coach technicians and provide technical guidance.
• Promote quality, safety and continuous improvement.
• Escalate customer concerns.
• Resolve issues professionally.

• Excellent verbal and written communication skills.
• Professional customer-facing presence.
• Conflict resolution and expectation management skills.
• Ability to read electrical schematics.
• Ability to troubleshoot motors, VFDs, sensors and controls.
• Ability to use multimeters, megohmmeters and clamp meters.
• Knowledge of LOTO and electrical safety.
• Ability to repair pumps, motors, bearings, gearboxes and couplings.
• Ability to perform alignments and mechanical inspections.
• Preferred experience with AFCs, plate heat exchangers and shell and tube heat exchangers.
• Commissioning, troubleshooting and performance evaluation experience.
• Microsoft Office skills.
• Valid driver's license.
• Ability to obtain a passport and TWIC.

• Associate degree in a technical discipline or equivalent experience.
• Minimum of 5 years of industrial field service experience.
• At least 2 years leading crews preferred.

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Regularly required to stand, walk, sit, use hands to finger, handle or feel, and talk or hear. Frequently required to reach with hands and arms and climb or balance. Occasionally required to stoop, kneel, crouch or crawl. Occasional lifting and/or moving of up to 50 pounds. Specific vision abilities required include close vision, distance vision, color vision, peripheral vision, depth perception, and ability to adjust focus.

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job.

Exposure to wet and/or humid conditions; moving mechanical parts; high, precarious places; fumes or airborne particles; outside weather conditions; vibration. Occasional exposure to toxic or caustic chemicals; extreme cold; extreme heat; risk of electrical shock; and risk of radiation. Noise level in the work environment is usually loud.

STS Technical Services is an equal opportunity employer.