Lead Field Service Technician

STS Technical Services is hiring a Lead Field Service Technician in Mount Pleasant, Wisconsin. This non-exempt role serves as the primary customer-facing technical lead responsible for guiding field technicians during installation, commissioning, maintenance, troubleshooting and repair of industrial heat transfer equipment. This position requires strong industrial field service experience, hands-on electrical and mechanical troubleshooting skills, professional customer communication and the ability to lead crews safely and effectively at customer sites.

Travel is expected to be approximately 80 percent or more based on business needs.

Position Overview The Lead Field Service Technician provides on-site leadership for field technicians while ensuring safe work execution, high-quality service and clear coordination between customers and internal departments. This role supports installation, commissioning, inspections, maintenance and repair work involving air fin coolers, plate heat exchangers, shell and tube heat exchangers and related industrial equipment. Reporting and Job Details

Job Title:

Lead Field Service Technician

Reports To:

Field Service Supervisor Supervises:
None Job Status:
Non-Exempt

Location:

Mount Pleasant, Wisconsin Travel:
Approximately 80 percent or more as business requires

Essential Duties and Responsibilities Lead field technicians during installations, commissioning, inspections, maintenance, troubleshooting and repairs Serve as the primary customer contact on site Provide professional project updates to customers Lead daily safety meetings Ensure compliance with OSHA, customer and company safety requirements Troubleshoot electrical, mechanical, hydraulic and control system issues Read and interpret electrical schematics, mechanical drawings, P&IDs and service documentation Inspect, diagnose, repair and commission air fin coolers, plate heat exchangers, shell and tube heat exchangers and related equipment Coordinate activities with Engineering, Project Management, Manufacturing and Quality Complete detailed digital service reports Recommend corrective actions Train and mentor technicians while maintaining high workmanship standards Travel approximately 80 percent or more as business requires Leadership Responsibilities Assign daily work and coordinate field crews Coach technicians and provide technical guidance Promote quality, safety and continuous improvement Escalate customer concerns Resolve issues professionally Required Knowledge,

Skills and Abilities

Excellent verbal and written communication skills Professional customer-facing presence Conflict resolution and expectation management skills Ability to read electrical schematics Ability to troubleshoot motors, VFDs, sensors and controls Ability to use multimeters, megohmmeters and clamp meters Knowledge of LOTO and electrical safety Ability to repair pumps, motors, bearings, gearboxes and couplings Ability to perform alignments and mechanical inspections Preferred experience with AFCs, plate heat exchangers and shell and tube heat exchangers Commissioning, troubleshooting and performance evaluation experience Microsoft Office skills Valid driver’s license Ability to obtain a passport and TWIC

Education and Experience Associate degree in a technical discipline or equivalent experience Minimum of 5 years of industrial field service experience At least 2 years leading crews preferred Physical Demands The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is regularly required to stand; walk; sit; use hands to finger, handle, or feel; and talk or hear. The employee is frequently required to reach with hands and arms and climb or balance. The employee is occasionally required to stoop, kneel, crouch, or crawl. The employee must occasionally lift and/or move up to 50 pounds.

Specific vision abilities required by this job include close vision, distance vision,…