Office Member Retention Pro
Listed on 2026-10-16
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Customer Service/HelpDesk
Customer Success Management, Customer Service Rep
IDIQ is seeking a full-time Member Advisor (Retention Specialist) to join our Mount Prospect, IL call center. This on-site role emphasizes customer retention, handling inquiries, billing issues, enrollment support and cancellations while promoting membership value.
You will use active listening, de-escalation, and upselling skills to help members stay engaged. Work hours are 9:30am-6:00pm, Monday-Friday, with training starting November 2, 2026.
Are you ready to take on the In-Office Member Retention Pro role at IDIQ?
We aim to respond to suitable candidates as soon as possible.
Full responsibilities and requirements are described in the listing above.
Learn more about the In-Office Member Retention Pro role in the description above.
We appreciate your interest in this position.
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