Division Manager of Community Living

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360: Division Manager of Community Living!
Location: Mount Prospect, IL
Benefits Offered: Medical, Life Insurance, 401k, Dental
Employment Type: Full-time
Salary: $80,000-$84,00/Annually
Schedule: Monday–Friday, 8 a.m.–4 p.m. with flexibility required based on program and participant needs. This position participates in on-call coverage and must respond to emergencies as required.

The Division Manager of Community Living provides day-to-day leadership, operational oversight, and regulatory management of Community Living department. This position is responsible for ensuring the health, safety, rights, and overall quality of services provided to individuals receiving support while promoting person-centered practices consistent with HCBS, CQL, Medicaid Waiver, and Illinois DHS/DDD requirements.

The Division Manager is accountable for the overall performance of the Community Living Department, including staff supervision, service delivery, quality assurance, regulatory compliance, admissions and discharges, incident management, risk mitigation, and operational outcomes. This position maintains primary responsibility for ensuring all required documentation, regulatory deliverables, corrective actions, reporting requirements, and organizational deadlines are completed accurately and on time. The Division Manager also serves as the department’s day-to-day leader, providing guidance, oversight, and accountability to Community Living QIDPs, and other assigned staff while ensuring continuity of services during staffing shortages, emergencies, or vacancies.

This position reports to the Division Director of Community Living and Clinical Services.

• Paid Time Off:
  Vacation, sick leave, and paid holidays.
• Health Coverage:
  Medical, dental, vision, and life insurance. Pet Insurance too!
• Financial Support: 401(k), flexible spending account, and help with loan forgiveness programs.
• Professional Growth:
  Ongoing training, staff development, and appreciation events.
• Employee Perks:
  Discounts, swag, and more!
• Bachelor’s degree in Human Services, Social Work, Psychology, Healthcare Administration, or a related field;
  Master’s degree preferred.
• Minimum five (5) years of experience supporting individuals with intellectual and developmental disabilities in residential or community-based settings.
• Minimum three (3) years of leadership, management, supervisory experience.
• Minimum three (3) years of QIDP certification with work in a QIDP role.
• Proficiency with Illinois DHS/DDD regulations, Medicaid Waiver services, HCBS requirements, and person-centered practices.
• Proficiency with electronic documentation systems and Microsoft Office applications.
• Valid driver’s license, proof of insurance, and reliable transportation to travel to multiple sites daily.

Leadership and Department Management

• Provide direct supervision, coaching, mentoring, and performance management to Community Living leadership and support staff.
• Establish departmental goals, performance expectations, and accountability measures.
• Promote a culture of person-centered services, professionalism, teamwork, and continuous improvement.
• Participate in leadership meetings, committees, strategic initiatives, and Administrator-on-Duty responsibilities.
• Support recruitment, onboarding, workforce development, retention, and succession planning efforts.
• Work collaboratively with the admissions department regarding intake, discharges, transitions, and placements.
• Ensure continuity of services during staffing shortages, emergencies, or other operational disruptions.

Compliance, Quality, and Risk Management

• Ensure compliance with all DHS, DDD, Medicaid Waiver, HCBS, CQL, accreditation, and organizational requirements.
• Maint…