Business Process Improvement & Automation Specialist

Maryland Transit Administration
Business Process Improvement & Automation Specialist
Administrator IV (2589)
Location:
World Trade Center
Open to All Qualified Applicants
Bilingual Applicants Encouraged to Apply

The Maryland Transit Administration (MTA), a division of the Maryland Department of Transportation (MDOT), is seeking a Business Process Improvement & Automation Specialist to support continuous improvement and efficiency across MTA’s capital program in a temporary assignment of up to a year. This role is essential in modernizing project delivery practices, implementing automation solutions, and aligning processes with MTA’s strategic goals.

• Identify and analyze process inefficiencies, develop solutions, and implement improvements across multiple departments.
• Develop and implement project management tools, automate workflows using Microsoft Power Platform, and integrate other technological solutions.
• Work closely with project teams and fund managers to gather information, brainstorm solutions, evaluate changes, and resolve issues. Communicate effectively with technical and non-technical staff.
• Create dashboards, automate data collection, and support strategic reporting needs.
• Support professional development and training for staff engaged in capital delivery.

Education:

Graduation from an accredited high school or possession of a high school equivalency certificate.

Experience &

Skills:

• Strong analytical and problem-solving skills with experience in business process improvement.
• Expertise in Microsoft Power Platform (Power BI, Power Automate, Power Apps).
• Knowledge of project management principles and tools.
• Ability to work collaboratively across departments and communicate effectively with diverse stakeholders.
• Experience in developing dashboards and automating workflows.

• Thirty graduate semester credits from a college or university in the fields of HR administration, business administration, public administration, statistics, tests and measurements, or psychology may be substituted for one year of experience.
• Paraprofessional HR experience or professional HR management work experience may be substituted on a year-for-year basis for up to four years of the required education.
• Candidates may substitute equivalent U.S. Armed Forces military service experience on a year-for-year basis for up to four years of the required education.

Licenses & Certifications
None required

You must complete a Maryland Department of Transportation (MDOT) application (Form DTS-1) to be considered for this recruitment. Resumes may not be substituted for the application. Consideration for employment may be based solely on the contents of your application; therefore, it is essential that the application is filled out completely and accurately, listing all relevant experience in detail and addressing the specific requirements shown above.

Please include all relevant experience on your application. This includes, but is not limited to, full or part time, volunteer, military, acting capacity, or any other experience that is relevant to the position you are applying for within MDOT, one of the Transportation Business Units, or the Authority.
Selected candidates may be subject to background and reference checks.

Note:

Applications not completely filled out will not be considered. The selected candidate may be subject to background and reference checks. Employees are subject to the State Substance Abuse Policy to include possible drug testing. It is highly recommended that applications be completed and submitted online by registering t.maryland.gov/employment. Make sure you meet the minimum and selective qualifications and follow the instructions on MDOT's Online Employment Center website.
Applicants with degrees granted outside of the United States will be required to provide a written evaluation of education documentation by a credentialing organization such as:
International Credential Evaluation (WES), https://(Use the "Apply for this Job" box below)..
Reasonable accommodation for persons with disabilities will be provided as requested.
The Maryland Department of Transportation is not sponsoring new employees…