Field Services Engineer

Overview

Rapiscan Systems designs, manufactures and markets security and inspection systems worldwide. Our products are used to inspect baggage, cargo, people, vehicles and other objects for weapons, explosives, drugs and other contraband. Rapiscan Systems security and inspection devices can be found in locations such as airports, border crossings, railway stations, seaports and terminals, government and military installations and nuclear facilities.

We are currently seeking a Field Service Engineer (FSE) I to join our team. This individual has the primary responsibility of ensuring that the users of Rapiscan equipment are satisfied with its performance. This position requires basic troubleshooting and diagnostic skills and the ability to think independently and operate with minimal instruction. In this position you can expect up to 75% travel (International and Domestic).

It is not uncommon to incur work days in excess of 8 hours and on occasion work weekends. Tasks that will routinely be performed include Emergency Service, Contract Service, New Product Support, Maintenance, and Customer Training. Potential for long term overseas deployments or assignments may apply. Other duties as required or directed.

• Perform service and maintenance for Rapiscan systems, as directed by Field Service Managers.
• Follow Field Service contract requirements for response time, information reporting and customer management.
• Communicate with customers up to and during system corrective and preventative visits to ensure work is executed according to plan and in alignment with Rapiscan business objectives.
• Communicate with Customer Service Coordinators to ensure delivery of parts and materials on time.
• Maintain and carry Field Service Tool Set.
• Complete timely reporting of labor, expenses and materials to support relevant service contract requirements and company policy.
• Complete and ensure proper distribution and storage of all required Work Order forms, Site Acceptance Test documentation, radiation survey documentation and other documents per company policy, including any specific customer contractual requirements (as needed).
• Follow company safety program requirements.
• Provide system status updates via CRM reporting and use of mobile devices to management team as well as communicating areas of customer concern and other agreed upon status items.
• Carry company provided cell phones and laptops and be on call as required.
• Maintain positive control of tools, meters and test equipment and manage the timely return of equipment due calibration as required.
• Maintain a safe/clean work environment and ensure company safety procedures and product workmanship procedures are adhered to, including reporting accidents and safety incidents and leading emergency coordination at system locations.
• Ability to complete all training courses within a timely manner with stated passing grades.
• Uphold the company’s core values of Integrity, Innovation, Accountability, and Teamwork.
• Demonstrate behavior consistent with the company’s Code of Ethics and Conduct.
• It is the responsibility of every employee to report quality problems or defects to their manager or a member of senior management for corrective action to be implemented and to avoid recurrence.
• Duties may be modified or assigned at any time to meet the needs of the business.

• A.S. in Electronic Technology or Engineering with Mechanical Engineering experience. Technical degree or demonstrable mechanical ability and knowledge. Previous experience or military training may be substituted for the Technical Degree. Basic knowledge/skills of Analog, Digital, and Mechanical systems.
• 3 years experience in field service environment, x-ray industry highly desired.
• Networking hardware and software literacy.
• Database management and programming, software/firmware protocols.
• Ability to effectively manage both technical and administrative functions.
• Strong technical written and verbal communication skills.
• Good working knowledge of Microsoft Office suite.
• Working knowledge of Oracle workflow management systems, or similar ERP system.
• Must be able to work independently and make logical…