Field Service Engineer II; MD

Position: Field Service Engineer II (MD)
Location: Mt Rainier

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*
* Location:

** Remote - Maryland, United States
** Job :
** R0120350
* * Date Posted:
**** Company Name:
** HITACHI HIGH-TECH AMERICA, INC.
** Profession (Job Category):
** Engineering & Science
*
* Job Schedule:

** Full time
** Remote:
** Yes
*
* Job Description:

***
* POSITION TITLE:

** Field Service Engineer II
** DIVISION NAME:
** Environmental Business Division (EBD)
*
* REPORTS TO:

** Senior Manager, Service
** POSITION STATUS:
** Full-Time
*
* WORK LOCATION:

** Remote - Maryland
** WORK STYLE DESIGNATION:
** Remote
* * WORK STYLE REQUIREMENT:
** Remote
* * FLSA STATUS:
** Non-Exempt
*
* TRAVEL REQUIRED:

** Up to 95%
** POSITIONS SUPERVISED:
** None
* * EXPECTED PAY RANGE:** $25.51 - $35.07 an hour
* This pay range is for the position’s base pay only.  This position may be eligible for other compensation including incentive pay and/or allowances.  Candidates will receive additional information during the interview and selection process.
*** POSITION SUMMARY
** Field Service Engineer II will be responsible for preventative and unscheduled maintenance of Hitachi’s Industrial and Chemistry products at customer facilities throughout the United States and international.

The Field Service Engineer II (FSE II) is spending a large portion of their time training under close supervision. The FSE II typically receives detailed instructions on all work assignments, acquires job skills, and learns company policies and procedures to perform routine tasks.  The FSE II learns the hookup process for specific tools as well as their basic operation.  Continued training programs are given to develop specific instrument skills, knowledge, and service techniques.

The FSE, II is interfacing with customers and developing relationships with co-workers and managers.

FSE II’s will report to assigned customers facilities daily. Compressed workweeks may appl. The FSE II must be willing to work overtime upon request. Field engineers will interface with site coordinator to perform preventative and unscheduled maintenance.
** PRIMARY RESPONSIBILITIES
*** Complete assigned On the Job Training (OJT) with the goal of instrument certification.
* Pick up and return messages and service calls from customers in a manner meeting service department policies.
* Maintain appropriate records of all work performed in company service system (5%).
* Manage and maintain traveling inventory according to department policies and procedures.
* Protect and maintain company property (i.e., traveling inventory, company car, test equipment, tools, etc.).
* Fill out timecards and expense reports weekly.
* Maintain record of all training received.
* Comply and adhere to company policies.
* Portray professionalism and pride in appearance while conforming to policies.
* Provide a positive attitude to all employees and customers.
* The FSE II is responsible for addressing all service-related issues at customer sites and providing training to customers and new field engineers.
* The FSE II provides technical guidance to junior field engineers and customers.
* The FSE II is responsible for performing system installations at customer sites and completing field service documentation utilized for tracking system reliability and customer billing.
* Other duties as assigned.
** EDUCATION, LICENSES, AND/OR CERTIFICATION REQUIREMENTS
*** AS degree in Electrical or Electronics Engineering or equivalent combination of education and experience required.
* BS degree in Electrical or Electronics Engineering preferred.
** EXPERIENCE AND TRAVEL REQUIREMENTS
*** Knowledge of analog and digital circuitry.
* Experience using digital volt meters, oscilloscopes, hand tools, and computers.
* Ability to read electrical schematics.
* Basic knowledge and understanding of physics and chemistry.
* Must have and retain valid driver’s license in resident State. Must be insurable by our insurance company.
* Willingness to relocate and/or travel.
* ** Field Service Engineer II** – Should have 1 to 3+ years’ experience repairing industrial and/or chemistry equipment.  The candidate should also possess a strong mechanical aptitude and understanding of basic customer applications.
*
* SKILLS AND ABILITIES

REQUIREMENTS
*** Customer interface and…