Systems Engineer; IT@JH Research IT Solutions

Develop solutions based on extensive technical knowledge, skills and experience; influence clients towards innovative/integrated solutions. Responsible for full life cycle of medium to large sized complex projects; strong technical skills; strong ability to understand complex business processes. Complex and large projects typically are applications/systems with 501-3000 concurrent users requiring uptime commensurate with Clinical, Business critical, Education critical or Enterprise systems. Impacts of outages will cause major disruption such as implementation of downtime procedures, major disruption of business operations, and/or cascades to more than 7 systems/applications.

Disruptions are without obvious or simple workarounds. Build and maintain client relationships through positive interactions. May help lower-level positions. Project scope can span an entire department, division, or enterprise-wide level. For enterprise-wide level typical projects impact the broader customer base of Johns Hopkins and its most mission critical systems. Projects often require interaction with various departments and teams both within and outside the department.

Work is complex. The responsibilities listed below are typical examples of the work performed by this position. Not all duties assigned to this position are included, nor is it expected that everyone in this position will be assigned every job responsibility. Design complex business, clinical, education, or infrastructure solutions by meeting with customers to observe and understand current processes and the issue related to those processes.

Provide written documentation and diagrams of findings to share with the client and other IT colleagues. Design complex solutions that conform to institutional policies, standards, and guidelines, and infrastructure environment and to vendor and industry best practices to deliver a quality product. Develop new methods to improve service processes, performance, and functionality by examining existing systems management tools and processes.

Works with vendor processes and products to improve the quality and fit for the institutions. Evaluate, implement, and manage appropriate complex software and hardware solutions by using best practices for the environment to ensure system integrity. Implement a schedule of system backups and archive operations by using best practices for the environment to ensure data/media recoverability. Provide complex server level administration (manage HW/SW, maintenance, upgrades and patches, account maintenance, backups and recoveries and assist users) by following documented procedures to ensure a stable environment.

Develop complex scripts and solutions by using departmental standards to automate systems management. Perform complex system software upgrades including planning and scheduling, testing, and coordination by following documentation and departmental standards to provide a stable product for the environment. Design and/or integrate security authorization and access control. Audit and maintain user access and authorization by following access and authorization documentation to provide for system security.

Implement changes while adhering to the change management policies and procedures in order to deliver a successful solution to the customer. Evaluate vendor proposals by reviewing requirements for the product to select the most appropriate vendor. Assist vendors, consultants, and inside Enterprise groups in developing applications by meeting with the team on a regular basis to deliver quality products to customers.

Participate in scheduled project team meetings by attending all meetings to provide input to the project team. Develop test scenarios appropriate to changes being implemented by following testing guidelines to ensure all delivered solutions work as expected and errors are handled in a meaningful way. Participation in on-call rotation is required. Bachelor’s degree. Four years related experience. Additional education may substitute for required experience and additional related experience may substitute for required education beyond a high school diploma/graduation equivalent, to the extent permitted by the JHU equivalency formula.

Extensive working experience with Cloud technologies, specifically Microsoft Azure and Amazon Web Services (AWS). Proficiency in both Windows and Linux operating systems. Demonstrated ability to gather project requirements and design secure project solutions that align with IT@JH standards. Proven experience working in multi-layered, complex organizations, demonstrating the ability to navigate organizational structures and collaborate effectively across diverse teams and departments.

Possess the flexibility and willingness to attend infrequent team meetings in Baltimore, MD, as needed to facilitate collaboration and communication among team members.

Johns Hopkins University