Telecommunications Analyst

Position Summary

We are seeking a skilled Telecommunications Analyst to support a mission‑critical federal program dedicated to national defense. This individual will design, implement, and maintain enterprise telecommunications systems that ensure secure and reliable communication across the organization.

• Design, configure, and maintain enterprise telecom systems, PBX platforms, and supporting technologies (SIP, RTP, SRTP) in coordination with internal teams and vendors.
• Monitor and analyze telecom and network performance and uptime, proactively identifying and resolving issues affecting call quality or service continuity.
• Troubleshoot and resolve telephony‑related issues including phones, routers, call systems, connectivity, and audio quality problems, often within Unix/Linux environments.
• Assist in the development and implementation of scalable telecom solutions that align with business requirements and mission priorities.
• Other tasks as assigned.

• Active Secret clearance is required.
• Only U.S. Citizens can be considered. Candidates with dual citizenship cannot be considered.
• 7+ years of experience in VOIP administration or a related telecommunications role.
• 4+ years focused on analysis, design implementation, troubleshooting and design of telecom systems.
• 2+ years working in a Unix/Linux environment, monitoring networks.
• Solid hands‑on experience with telecom protocols, codecs and technologies (e.g., SIP, RTP, SRTP).
• Demonstrated experience with Unix/Linux systems for troubleshooting and configuration.
• Strong network experience, including IP routing, DNS, QoS, firewall rules and VLANs as they relate to VOIP.
• Experience with administration tasks such as managing user accounts, call routing and provisioning extensions.
• Candidates must reside within a commutable distance for daily on‑site work and on‑call requirements. The system requires 24x7x365 uptime; candidates must meet recall requirements and participate in rotational on‑call schedule.

• Recent experience with DHS.
• Relevant certifications:
  CompTIA Network+, Cisco CCNA, Avaya Certified Specialist, Certified Telecommunications Network Specialist (CTNS), etc.
• Scripting language experience.
• Experience working on Avaya systems.

RELI Group is an Equal Employment Opportunity / Aff affirmative action employer. All qualified applicants will receive consideration for employment without regard to race, color, national origin, ancestry, citizenship status, protected veteran status, religion, creed, physical or mental disability, medical condition, marital status, sex, sexual orientation, gender, gender identity or expression, age, genetic information, or any other basis protected by law, ordinance, or regulation.

We encourage candidates living in a HUBZone to apply.

The annual salary range for this position is $65,000 to $87,000. Actual compensation depends on skills, experience, certifications, location and other factors. RELI Group provides additional benefits to employees.