Sales & Customer Engagement Manager - HARGROVE

Overview

The Sales & Customer Engagement Manager is responsible for identifying, sourcing, and securing business across the full end‑to‑end range of products and services that Encore can deliver, with a direct focus on virtual and hybrid event opportunities. The role may focus on a specific sector or region and will take clients through the entire sales process—from outreach and consulting to RFP and close.

The Manager reports to the GSO Sales Leader.

• Business Development
  • Proactively pursue new business opportunities and follow up on event leads from marketing, new solution offerings, and industry relations.
  • Build customer pursuit plans and conduct end‑to‑end event solution presentations.
  • Manage demonstrations of Encore’s approach and solutions.
  • Develop relationships with stakeholders in key accounts to target virtual and hybrid events.
  • Understand customer needs to create event experiences that align with Encore resources.
  • Identify and develop additional event leads via targeted prospecting.
  • Manage quotes, proposals, pitches, and RFPs from lead to win.
  • Advocate for Encore solutions through speaking, networking, and attending events.
• Event/Account Management
  • Oversee the sales process for identified opportunities and account assignments.
  • Act as liaison between customer and production teams to ensure conversion and satisfaction.
  • Ensure compliance and consistent execution of customer agreements across Encore’s divisions.
  • Maintain timely scope and reporting via Compass and Navigator.
• Revenue Management
  • Meet and exceed monthly and quarterly revenue quotas.
  • Manage virtual & hybrid event pipeline and evaluate opportunities in other Encore offerings.
• Sales, Operational and Technical Support
  • Communicate customer needs internally multiple departments.
  • Liaise with resources to convey technical requirements, budgets, and timelines.
  • Work closely with internal contacts to realize account objectives and resolve issues.
  • Update demos based on platform development.
  • Maintain accurate Compass CRM data, billing records, surveys, and other account information.
  • Stay current on solutions through regular training and development.

• Bachelor’s Degree or equivalent
• 3+ years’ experience in sales
• Seasoned sales professional with a hunter mindset
• Ability to generate leads through calling, research, and networking
• Experience shifting focus to virtual and hybrid experiences and adapting to change
• Existing non‑preferred/strategic account relationships preferred
• Experience building relationships and rapport with customers until a need is uncovered
• Team orientation and ability to over‑deliver on desired results
• High‑level customer service and a “yes” approach to solutions
• Experience delivering compelling high‑level presentations
• Excellent computer skills, including Microsoft Office
• Experience with a customer‑relationship database
• Strong written and oral communication skills for drafting sales presentations and soliciting business
• Excellent organizational skills and ability to manage multiple projects simultaneously
• In‑depth understanding of the meetings and event technology industries
• Desire and ability to travel within the United States or abroad

• Deliver World Class Service – Hospitality, Ownership
• Do The Right Thing – Demonstrates Self‑Awareness
• Drive Results – Ensures Accountability
• See The Big Picture – Decision Quality, Manages Complexity
• Value People – Collaborates

Primary work is performed in an office environment, even for remote salespeople who must have a designated office. Working times may include irregular hours, on‑call status, evenings, weekends, and holidays. Employees must adhere to appearance guidelines and maintain a distraction‑free workspace.

Salary Pay Range: $98,763.00 – $ (base). Compensation is determined by qualifications and includes potential bonuses or incentives. Encore offers comprehensive benefits worldwide. Additionally, the company values inclusivity and belonging, celebrating the unique strengths of every individual.

Encore is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, disability, or any other protected status.