Human Services Assistant- Worcester- Arabic

Overview

An Official website of the Commonwealth of Massachusetts

Job Description:

The Department of Transitional Assistance is seeking service-focused individuals for the position of Human Service Assistant (HSA). Our ideal candidate will provide written and/or oral interpretation and translation services to assist clients and complete administrative tasks in a well-organized, efficient manner.

• Provide interpretation and translation services by gathering information, providing instruction, and facilitating clear and accurate communication.
• Convey information and explain actions to clients with varying expectations, needs, cultures, and languages.
• Assist applicants and clients in completing and/or obtaining necessary verifications for eligibility determination.
• Facilitate customer service delivery by responding to inquiries and explaining basic department procedures.
• Inform and direct clients in the lobbies, waiting rooms, and self-service stations.
• Promote customer service delivery through document processing and management.
• Utilize Department systems and equipment and provide ongoing assistance and support to Social Workers.
• Stay current with self-service options, including kiosks, scanning, DTA Connect, and Mobile apps.
• Exchange information with internal and external contacts per existing department policies.
• Provide administrative support within the local office as assigned by the supervisor.
• Perform other duties as assigned in accordance with Departmental Policy.

• Excellent written and oral communication skills.
• Excellent listening skills, including the ability to ask questions to enhance communication and understanding.
• Strong interpersonal skills that demonstrate the ability to work with diverse populations in multiple roles.
• Ability to handle multiple priorities in a fast-paced environment.
• Ability to manage high-stress situations in a professional manner.
• Ability to understand and apply policies and regulations.
• Ability to be flexible to changing requirements and priorities.
• Ability to handle multiple responsibilities and meet deadlines through strong organizational and time management skills.
• Ability to read, write and converse with clients, colleagues and external contacts in English and a second language.
• Two or more years of work experience with written and oral translation duties in social work or related fields.

• Knowledge of specific local office procedures and requirements.
• Knowledge of ongoing changes in laws, rules, regulations, programs, policies, and guidelines governing agency operations.
• Knowledge of ongoing modifications in the types and uses of agency forms.
• High-level personal computer skills and knowledge of various software options.

NOTE: Selected candidates must complete a language proficiency examination testing reading comprehension, conversational, and writing skills in English and the specified second language.

Please upload both the Resume and Cover Letter for this position. First consideration will be given to those applicants who apply within the first 14 days.

The Department of Transitional Assistance (DTA) is the state agency responsible for administering public assistance programs to low-income residents of the Commonwealth. DTA is committed to providing a high level of service to all those in need. The mission is to assist and empower low-income individuals and families to meet basic needs, improve quality of life, and achieve long-term economic self-sufficiency.

DTA serves one out of every seven people in Massachusetts and offers services including food and nutritional assistance, economic assistance, and employment support.

A criminal background check will be completed on the recommended candidate as required by regulations. Education, licensure and certifications will be verified as per Hiring Guidelines. Information provided may be published on the Commonwealth’s website. For questions, contact the Executive Office of Health and Human Services Office of Human Resources at (option #4).

Equal Opportunity

Employer:

An Equal Opportunity /…