Receptionist, Administrative​/Clerical

Gain a meaningful career helping children and families thrive. If you have a desire to help others, this might be the place for you. Join our welcoming environment and make an impact!

The team at LCFS brings their best to the important work of strengthening families and building futures for children and parents. As a leading child welfare agency with 16 locations across Illinois, our mission is to nurture and strengthen children and families in need. Be a part of a team that is a leader in innovative best practice and strong child welfare outcomes!

Professional Development/ Training and Support

Health and Wellness

Work/Life Balance

Life Insurance & Disability Insurance

Employee Recognition/Staff Engagement

• Tuition Assistance/ Reimbursement Program (up to $3,000/year after first year of employment)
• Employer paid licensure for LCSW and LCPC
• University tuition discount available upon hire:
• Chamberlain University: 10% discount
• Lewis University: 20% discount
• National Louis University: 10% discount
• Extensive Leadership Training and Professional Development Classes
• LGBTQ+ Training
• Supervisory support
• Public Loan Forgiveness Organization

LCFS is an equal opportunity employer and consideration for employment is made without regard to: race, color, national origin, age, sex, disability, protected veteran status, or any other characteristic protected by applicable law.

Location: Mt. Vernon, IL

Job :1309

# of Openings:1

Job Title: Receptionist

Exempt/Non-exempt: NON-EXEMPT

Essential Functions:

1. Primarily responsible for administrative support such as data entry, scanning documents, managing incoming and outgoing mail, including sorting, distributing, and organizing documents. Welcomes and greets visitors, guests, clients, and employees with a warm and professional demeanor.

2. Establishes and maintains systems for assigned programs that: collect data on clients, services and outcomes; tracks related expenses and program statistics; and maximizes utilization of PC based systems.

3. Filing physical and electronic documents by sorting files alphabetically and according to content, dates, significance, etc. Prepares documents and files for audit purposes, ensuring accurate and timely submissions.

4. Handle confidential information with discretion.

5. Answer and direct incoming phone calls, ensuring accurate and timely routing to appropriate individuals or departments. Schedule appointments and meetings, coordinating with team members to find suitable times and notify participants of any changes

6. Order office supplies and ensures appropriate and timely distribution.

7. Assist with new employee onboarding including ordering ’s/ business cards and ensuring all necessary items are provided.

8. Regularly assist office supervisor with relevant tasks as assigned. Keep supervisor informed of issues related to their area of responsibility

9. Facilitates posting communications for direct service staff, administrative staff and clients.

10. Receive and log donations and provide timely acknowledgement response.

11. May assist with Volunteers.

Knowledge and Ability Requirements:

Proficient in Microsoft Office Suite Understands office systems and procedures.

Knowledge of office professional conduct and professional presentation of self.

Excellent Customer Service approach with the ability to effectively communicate with both clients and staff.

Ability to work independently, multi-task and ensure accuracy in meeting deadlines. Ability to respond to the changing demands of the office and be flexible.

Education and Experience:

High School diploma required with an associate or bachelor’s Degree preferred. Experience as a receptionist or in a customer-facing role is preferred. Additional training in office skills preferred. And must demonstrates excellent customer service. Must have excellent attention to detail including the ability to work with numbers/statistics. Exceptional organizational and multitasking abilities. Strong interpersonal skills and the ability to interact with individuals at all levels.

Must provide timely responses to requests from supervisor, staff, and external inquiries.

Physical…