Customer Service Representative

Customer Service Representative – Electrical Supply

Mt. Vernon, IL

Are you someone who enjoys helping customers and finding solutions to their challenges? Do you like a role where you can interact with customers, support sales efforts, and help keep branch operations running smoothly? If so, we want you on our team.

At Kirby Risk Electrical Supply, our Customer Service Representatives work directly with customers, vendors, and teammates to ensure orders are accurate, products are available when needed, and customers receive the support they expect.

In this role, you'll support customers and branch operations through a variety of responsibilities.

• Provide responsive customer service by phone, email, at the counter, and through order processing
• Partner with outside sales representatives to support customer accounts and identify solutions
• Coordinate with vendors to help ensure products are delivered accurately and on schedule
• Assist with product promotions, training opportunities, and other branch initiatives
• Support daily branch operations, including:
• Counter and Inside Sales
• Warehousing and Inventory Management
• Vendor and Customer Communications
• Order Entry and Product Support

• College coursework and/or 2+ years of relevant work experience
• Strong written, verbal, and interpersonal communication skills
• Detail-oriented with solid organizational and time-management skills
• Ability to learn new products, systems, and processes
• Experience in business-to-business sales or electrical distribution preferred

• Ability to lift up to 50 lbs.
• Valid driver's license required
• Ability to work with multi-line phone systems and warehouse operations
• Experience with inventory management and loading/unloading shipments
• Forklift experience a plus
• Schedule:
  
  Monday-Friday, 7:00 a.m.
  
  -4:00 p.m., with overtime as needed

• Medical, RX, Dental, and Vision insurance
• Life insurance and Employee Assistance Programs
• Tuition reimbursement and on-the-job training
• 401(k) with company match and Profit Sharing
• Paid Time Off (PTO)

Kirby Risk is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, or protected veteran status.

Please note:

You must have legal status that enables you to work in the U.S. We cannot obtain sponsorship. To be considered for a role, candidates must meet the minimum qualifications.

A Safe Workplace is a Drug-Free Workplace.