Call Center Representative - Telecom

Job Details

Worker Type: PRN. Average of 16 hours per month with variable shifts including nights, days, weekends and holidays. Must reside within one hour of the Mt. Vernon, IL location.

This role answers incoming calls and performs triage of inquiries from customers seeking information and/or resources.

• Responds to telephone and/or Internet inquiries from customers seeking information and/or resources following a set standard.
• Collects relevant caller data to assist with measurement, tracking and reporting activities.
• Tracks inquiries, questions and answers and provides resolution.
• May perform clerical or administrative duties.
• Performs other duties as assigned.

High School diploma/GED or 10 years of work experience.

No experience required.

• Frequent lifting/carrying and pushing/pulling objects weighing 0-25 lbs.
• Frequent sitting, standing, walking, reaching and repetitive foot/leg and hand/arm movements.
• Frequent use of vision and depth perception for distances near (20 inches or less) and far (20 feet or more) and to identify and distinguish colors.
• Frequent use of hearing and speech to share information through oral communication.
• Ability to hear alarms, malfunctioning machinery, etc.
• Frequent keyboard use/data entry.
• Occasional bending, stooping, kneeling, squatting, twisting and gripping.
• Occasional lifting/carrying and pushing/pulling objects weighing 25-50 lbs.
• Rare climbing.

• Paid Parental Leave: One week for newborns or newly adopted children, pro‑rated based on FTE.
• Flexible Payment Options: Voluntary benefit through Daily Pay for eligible hourly members.
• Upfront Tuition Coverage: Through Flex Path Funded for eligible members.

SSM Health is an equal opportunity employer. SSM Health does not discriminate on the basis of race, color, religion, national origin, age, disability, sex, sexual orientation, gender identity, pregnancy, veteran status, or any other characteristic protected by applicable law.

Pay Range: $15.63 - $23.45 per hour.