Engagement Specialist

The Engagement Specialist works as a team member to support the Crisis Care service team and individuals in the community in crisis. The team consists of Supervisors, Crisis directors, therapists, case managers, MHP, QMHP, and individuals in crisis.

The Engagement specialist will provide crisis response services, engage, advocate, support, and maintain a direct working relationship with individuals and families during crisis times, including follow-up and community linkage for crisis stability.

Job Duties Include:

• Provides crisis response during on-call rotation within the required response timeframe
• Response to the crisis will occur in person, phone, in-office, or video per approved service delivery by program and or supervisor
• Must be able and willing to work outside of regular office hours, weekends and holidays as needed
• Requires demonstrated ability to work constructively with clients, other providers, and the community
• Requires knowledge of community resources for referral purposes
• Requires understanding and ability to put into practice the Mental Health Code and Confidentiality Act
• Requires understanding and ability to put into practice applicable agency policies and procedures
• Must be able to engage and work effectively with individuals involved in a mental health crisis, substance abuse crisis, or other identified community crisis
• Works cooperatively with other agencies, community partners (local law enforcement, hospitals, schools, etc). Must be able to interact professionally with court personnel, therapists, medical personnel, law enforcement, and all other professionals that may be encountered
• Works jointly with other disciplines to arrange services beyond scope of practice for peer engagement specialist
• Must be able to observe and submit accurate written documentation regarding any interaction providing service
• Must be responsible, organized, personable, and be able to work independently
• Must be able and willing to transport individuals (adults and children) while following program safety guidelines
• Must be reliable and flexible to the program's needs

Qualifications

Education

Experience

• Funder-required lived experience as a consumer of mental health or substance abuse service
• Funder-preferred 3yrs post-lived experience

Other

• Reliable transportation, valid driver’s license, and acceptable driving record with OHU required levels of coverage for auto insurance
• Community resource experience preferred

We Invest In You!

• Tuition assistance up to $2500 per year
• Up to 4 weeks paid Vacation Days; up to 6 paid Personal Days and up to 5 paid Sick days annually
• Medical, dental, vision, 403b Retirement, flexible spending accounts, health savings account, and short-term disability options
• Agency paid life up to $50K based on salary
• Voluntary Supplemental Life for Employee, Spouse, and Child(ren)
• Voluntary Legal Plans
• Agency paid long term after 1 year of employment
• Career ladders, professional development, and promotion opportunities
• Free LCSW and LCPC Supervision hours available in some locations

A Different Kind Of Employer One Hope United is strong and ready to grow. Are you ready to grow with us?

• 800 talented professionals strong, serving 10,000 children and families in Illinois, Missouri, and Florida
• Fiscally stable, $50 Million agency-- strong since 1895
• Energetic leadership and a rich community of support

One Hope United does not discriminate on the basis of race, color, religion, sex, national origin, age, disability, veteran status, or any other characteristic protected by law. One Hope United is an Equal Opportunity Employer and a Drug-Free Workplace. OHU participates in eVerify.

In the spirit of caring for one another and our community, please note that upon accepting an offer of employment from One Hope United, you will be required to share proof of a Covid-19 vaccination. The requirement is subject to accommodation in compliance with applicable laws and regulations.