Guest Service Agent
Job in
Mount Vernon, Jefferson County, Illinois, 62864, USA
Listed on 2026-06-13
Listing for:
Drury Hotels
Full Time
position Listed on 2026-06-13
Job specializations:
-
Hospitality / Hotel / Catering
Guest Services, Hotel Front Desk, Hospitality & Tourism, Front Desk/Receptionist
Job Description & How to Apply Below
Serve as the happy, helpful face of our hotel to guests entering and departing our front door;
Ensure exceptional, positive experiences for our diverse team members and guests;
Assist guests in a friendly, efficient, courteous, and professional manner;
Perform front desk related functions, which include checking guests in and out, promoting company programs, maintaining guest records, cash handling, monitoring guest satisfaction, and problem resolution;
Assist with breakfast and 5:30 p.m. Kickback service, which may include food preparation, set up, guest service (host or bartender), and clean-up
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