Sr Product Manager, T-Platform

At T-Mobile, we invest in YOU! Our Total Rewards Package ensures that employees get the same big love we give our customers. All team members receive a competitive base salary and compensation package - this is Total Rewards. Employees enjoy multiple wealth‑building opportunities through our annual stock grant, employee stock purchase plan, 401(k), and access to free, year‑round money coaches. That’s how we’re UNSTOPPABLE for our employees!

The Sr Product Manager – T-Platform Lead UX Architect is responsible for defining and governing the enterprise user experience strategy for T-Platform, T-Mobile’s unified operational and management platform for TFB products and services. This role serves as the enterprise UX leader within the T-Platform Product Realization organization and is responsible for driving scalable customer workflow design, operational experience strategy, platform UX governance, and enterprise interaction standards across multiple TFB product portfolios.

The Sr Product Manager partners closely with Product Strategy, Technical Discovery, Architecture, Operations, and Engineering teams to ensure T-Platform delivers intuitive, scalable, operationally efficient, and dev-ready enterprise customer experiences that support rapidly evolving business capabilities and operational models. T-Platform supports highly complex enterprise operational use cases across Advanced Network Solutions (ANS), IoT, broadband, APIs, security, satellite, government, and future enterprise operational capabilities.

This role must balance innovation, usability, scalability, and operational continuity while operating within highly dynamic environments with rapidly changing priorities and onboarding demands. The ideal candidate combines enterprise UX expertise, systems thinking, operational workflow design experience, and strong product partnership capability to help shape the future operational experience for T-Mobile Business customers.

• Owns product end to end for complex or cross-platform solutions for products of the highest level of complexity and scope, or family of products. This includes creating, managing, maintaining and communicating product vision and roadmap.
• Identifies target customer(s) for existing or future products, and designs and drives end user product research.
• Partners with business, internal/external stakeholders and Leadership to understand current customer experiences, identifies areas of opportunity
• Conducts analysis of quantitative and qualitative data to identify product innovation opportunities or root cause of issues, and assess opportunity size and impact. May work with data scientists to answer complex questions or identify meaningful insights from data.
• Leverages rapid hypothesis driven testing methodologies and experiments (i.e. paper prototype, A/B testing, etc.) to inform direction, prioritize investment.
• Conducts cost‑benefit / ROI / NPV analysis, competitive product analysis, to support decision making.
• Works with stakeholders and follows enterprise process to secure and maintain product funding.
• Anticipates industry trends, direction, innovation, analyzes potential impacts or opportunities to customer / product, and incorporates analyses into product process.
• Communicates, influences, and sells ideas at VP level and below. This includes regularly delivering product presentations.
• Drives specific ad hoc analysis and presents information to executive level management on request.
• Influences product feature set and positioning strategies to improve customer experience, and drive or support growth.
• Works with external third parties to assess partnerships and licensing opportunities.
• Maintains current understanding of tech trends. Assesses how trends impact the roadmap or create opportunity for innovation of the product.
• Leverages customer insights for product vision, strategy, roadmap, priorities.
• Dedicates time to customers actively meeting with them to build deeper empathy and understand their needs and priorities.
• Create, manage, foster an active VOC feed for themselves and team.
• Actively looks for opportunities to delight or meet customer’s unmet needs.
• Ev…