Complex Customer Service Manager

Multiple factors, including Individual experience, skills and abilities will determine where an employee is ultimately placed in the pay range. Variable pay may provide additional opportunities for financial awards. This job is eligible to participate in IP’s annual incentive plan.

Physical

Location:

The Job You Will Perform:

Responsible for providing overall direction and leadership to the customer support team in both facilities. Improve efficiency, profitability, and customer satisfaction by implementing service and operations strategies. In addition to business improvement, provide team members with challenging work and developmental objectives, and will share both responsibility and accountability in the attainment of organizational goals.

Act as a front line decision maker, managing major and significant customer accounts, some having enterprise agreements.

Provide significant process and/or product expertise, and be a subject matter expert resource for other team members.

Receipt and processing of requests for price quotations, purchase orders, order changes, adjustments, and cancellations.

The Skills You Will Bring:

High school diploma or GED

Preferred Bachelor’s degree in a related field or related experience and/or training; or equivalent combination of education and experience.

Preferred experience working in a manufacturing environment

Preferred computer data-entry experience

Preferred eight or more years of customer relations experience in the Corrugated Box Industry

Timely decision making

Managing and measuring work

Motivating others

Building effective teams

Directing others

Informing and managing conflict

The Benefits You Will Enjoy:
International Paper offers a benefits package that includes health, welfare and retirement plans including Medical, Dental, Life insurance, Flexible Spending Accounts, Short-term and Long-term Disability, 401(k), Company-funded retirement contributions, Paid Time Off, Education & Development (including Tuition Reimbursement), Student Loan Repayment Assistance, and Voluntary Benefits including insurance for home, auto, vision and pets
The Career You Will Build:
Leadership training, promotional opportunities

The Impact You Will Make:
We continue to build a better future for people, the planet, and our company! IP has been a good steward of sustainable practices across communities around the world for more than 125 years. Join our team and you’ll see why our team members say they’re Proud to be IP.
The Culture You Will

Experience:

International Paper promotes employee well-being by providing safe, caring and inclusive workplaces. We have team members all around the world with diverse backgrounds, experiences, and perspectives. These are our strengths. We are committed to creating a culture where all individuals are respected, valued, engaged and have an opportunity to do their best work every day. We invite you to bring your uniqueness, creativity, talents, experiences, and safety mindset to be a part of our increasingly inclusive and diverse culture.

The Company You Will Join: International Paper (NYSE: IP; LSE: IPC) creates sustainable packaging solutions that enable our customers, teammates and share owners to thrive in an ever-changing world. We are a leader in corrugated packaging, partnering with customers across industries to protect what matters most, strengthen supply chains and create lasting value. Learn more at  International Paper is an Equal Opportunity/Affirmative Action Employer.

All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected veteran status, age, or any other characteristic protected by law. International Paper complies with federal and state disability laws and makes reasonable accommodations for applicants and employees with disabilities. If reasonable accommodation is needed to participate in the job application or interview process, to perform essential job functions, and/or to receive other benefits and privileges of employment, please contact reasona or .

• Job Identification 2002742
• Posting Date 06/05/2026, 03:41 PM
• Job Schedule Full time
• Job Shift Day
• Locations 8800 Granville Rd, Mount Vernon, OH, 43050, US 875 Pittsburgh Dr, Delaware, OH, 43015, US