Complex Customer Service Manager

Position Title

Complex Customer Service Manager

$99,600 - $124,500 (USCORE) Multiple factors, including Individual experience, skills and abilities will determine where an employee is ultimately placed in the pay range. Variable pay may provide additional opportunities for financial awards. This job is eligible to participate in IP’s annual incentive plan.

Salaried Full-Time

Delaware / Mt. Vernon, Ohio Complex

• Responsible for providing overall direction and leadership to the customer support team in both facilities. Improve efficiency, profitability, and customer satisfaction by implementing service and operations strategies. In addition to business improvement, provide team members with challenging work and developmental objectives, and will share both responsibility and accountability in the attainment of organizational goals.
• Act as a front line decision maker, managing major and significant customer accounts, some having enterprise agreements.
• Provide significant process and/or product expertise, and be a subject matter expert resource for other team members.
• Receipt and processing of requests for price quotations, purchase orders, order changes, adjustments, and cancellations.

• High school diploma or GED
• Preferred Bachelor’s degree in a related field or related experience and/or training; or equivalent combination of education and experience.
• Preferred experience working in a manufacturing environment
• Preferred computer data-entry experience
• Preferred eight or more years of customer relations experience in the Corrugated Box Industry
• Customer focus
• Timely decision making
• Managing and measuring work
• Motivating others
• Building effective teams
• Directing others
• Informing and managing conflict

International Paper offers a benefits package that includes health, welfare and retirement plans including Medical, Dental, Life insurance, Flexible Spending Accounts, Short-term and Long-term Disability, 401(k), Company-funded retirement contributions, Paid Time Off, Education & Development (including Tuition Reimbursement), Student Loan Repayment Assistance, and Voluntary Benefits including insurance for home, auto, vision and pets.

International Paper is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected veteran status, age, or any other characteristic protected by law. International Paper complies with federal and state disability laws and makes reasonable accommodations for applicants and employees with disabilities. If reasonable accommodation is needed to participate in the job application or interview process, to perform essential job functions, and/or to receive other benefits and privileges of employment, please contact reasona or .