Part-time Public Safety Communications Technician

Public Safety Communications Technician

Knox County, Ohio 9-1-1 is seeking motivated and tech savvy professionals for our county-wide public safety communications team. Knox County is located in the heart of Ohio, near the state capital of Columbus. With a county population of 61,000 residents our team processed over 125,000 calls, 36,000 public safety incidents, and 17,000 9-1-1 emergency calls in 2014. Public Safety Communications Technicians are responsible for the receipt of 9-1-1 and non-emergency calls for service, radio dispatch and communications with our public safety partners, and operation of the State's NCIC criminal database.

This position requires an outgoing and confident personality, with a good understanding of modern computer technology and a drive to help and support the residents and responders in Knox County. Candidates with backgrounds in dispatch, fire, EMS, law enforcement, or security are encouraged to apply as well as candidates who feel they have the right personality and skills. This is a part-time position with the opportunity for full-time appointment at the conclusion of the candidate's training period and as positions are made available.

Salary: $12.00 - $13.50 Hourly

Location:

Knox County, OH

Job Type: Part-Time

Department: 9-1-1/Dispatch

Closing Date:
Continuous

ESSENTIAL FUNCTIONS OF THE POSITION:

• Under direct supervision of a Dispatch Supervisor, operates two-way radio to receive and transmit messages to appropriate personnel regarding Fire, EMS, and law enforcement to various locations in the Knox County; dispatches appropriate personnel to calls for service; maintains contact and provides information to coordinate on-site activities of personnel; operates 9-1-1, L.E.A.D.S./N.C.I.C. and/or Telephone Device System for the Deaf to send and receive messages and/or request and receive law enforcement data;
  
  receives and transmits calls for support services (e.g., hospital notification, wrecker services, utility/maintenance personnel, etc.); troubleshoots minor hardware/software glitches/problems; collects information regarding crimes, accidents or other emergency situations in progress and relays information to appropriate personnel; understands state and local laws and prepares relevant documentation; receives and screens emergency telephone calls; provides medical, fire and law enforcement advisement to callers;
  
  enters and retrieves information into and from computer; receives and understands location based information to assist in dispatch; receives and understands GIS, mapping and aerial photographic information; monitors businesses and residential premises burglar and fire alarm systems; monitors modern CCTV and video surveillance systems; and reviews, interprets and follows department directives.
• Performs record-keeping functions including preparing and maintaining information of a sensitive or confidential nature; maintains record of communications; keeps logs of daily events; and processes daily reports.
• Assists with the training and development of new employees and/or co-workers.
• Attend required trainings or organizational meetings as scheduled.
• Assists/greets public (e.g., answers general inquiries, provides general information, and directs public to proper authority) and other associated organizations (e.g. government departments/personnel, public safety departments/personnel, and local businesses/personnel) in person, via telephone, via email, via computerized instant message system, and via computerized intercom system.
• Maintains required licensure and certification in Cardiopulmonary Resuscitation, Emergency Medical Dispatch, Telecommunications, and Incident Management; attends training as required.
• Meets all job safety requirements and all applicable OSHA safety standards that pertain to essential functions.
• Demonstrates regular and predictable attendance.

LICENSURE OR CERTIFICATION REQUIREMENTS:
Must possess a valid Ohio driver's license; must possess or have ability to obtain Emergency Medical Dispatch certification (NAED); must possess or have ability to obtain American Heart Association CPR certification; must possess or have ability to obtain Telecommunicator I certification (APCO, NAED); must possess or have ability to obtain L.E.A.D.S. Basic Operator certification (ODPS); must possess or have ability to obtain NIMS 100, 200, 700 and 800 certifications (FEMA);

must maintain insurability under the County vehicle insurance policy.

Online applications can be completed at:  and emailed to ope or mailed to:
Knox County 9-1-1 117 East High Street Suite B153 Mount Vernon, Ohio 43050 Questions can be directed to Laura Webster, Operations Manager at ope or .