Patient Service Rep

Patient Service Representative

Are you organized, friendly, and good at keeping things moving when the phones are ringing, patients are checking in, and someone has a question that needs answered right now?

We’re looking for a Patient Services Representative to join our team. This position is often the first person our patients interact with, making it an important part of creating a welcoming, efficient, and positive experience.

As a Patient Services Representative, you’ll support patients throughout their visit while working closely with our medical, dental, and behavioral health teams.

• Greet patients and provide friendly, professional assistance
• Schedule, reschedule, and confirm appointments
• Collect patient information and keep demographic information up to date
• Mange check-in and check-out
• Verify insurance eligibility and collect applicable co-pays and balances
• Provide forms, instructions, and other information patients may need
• Answer incoming phone calls and route calls appropriately
• Relay patient messages and assist with appointment follow-up
• Maintain accurate patient records
• Scan/upload documents into patient records
• Protect patient privacy and maintain confidentiality in accordance with HIPAA requirements

• Provides excellent customer service and enjoys helping people
• Communicates clearly and professionally
• Can stay organized while managing multiple priorities
• Pays close attention to detail and understands the importance of accuracy
• Is comfortable using computers and learning electronic health record systems
• Works well as part of a multidisciplinary team
• Handles confidential information with professionalism and discretion
• Can remain calm, flexible, and helpful in a busy healthcare environment

• 11 Paid Holidays
• Vacation
• Sick Time (2 weeks/year)
• Personal Leave
• Life Insurance
• Health/Dental/Vision Insurance
• Retirement under OPERS (Ohio Public Employee Retirement System)

Work location may vary between different locations within the agency based on staffing and operational needs.

Knox Public Health is an Equal Opportunity Employer