Retail Supervisor

Retail Supervisor (Full-Time, Non-Exempt)

Basic Responsibilities:
The Retail Supervisor is responsible for the overall day-to-day operation of the store in the manager's absence. This position supervises the Retail Sales Associates on the floor and ensures that all customers receive efficient and courteous service. Incumbents are also responsible for proper merchandise display, replenishing stock, accurate pricing, and keeping the sales area clean and orderly. This position reports to the Retail Manager.

Starting at $18.00/hour commensurate with experience.

40 hours/week, including weekends.

• Assist the Retail Manager (and act in his/her place in their absence) to assume the professional floor management of the Retail Shop and seasonal sale locations, including scheduling daily assignment of floor sales staff.
• Responsible for monitoring stock levels by supervising the Retail Sales Associates.
• Display merchandise properly, replenish stock constantly, price items correctly, and display all shop signs so that they are effective and orderly.
• Oversee and order supplies when needed for the shops and make sure all sales areas are kept clean and orderly on a daily basis.
• Responsible for the security of monies and following established procedures for end-of-day processing.
• Remain alert to any vandalism or theft that may take place in the shop.
• Operate the point of sale system when needed.
• Assist in the annual retail inventory.
• Assist as needed in any special sales, either off-site or at Mount Vernon.
• Perform other duties as assigned by the Director of Retail and/or Retail Manager.

• High school diploma. College degree and/or advanced coursework preferred.
• Minimum of three years of retail management experience, managing more than 10 people.
• Must be able to work weekends and holidays as scheduled.
• Excellent customer service and communication skills are a must.
• Must be dependable, tactful, and punctual.
• Strong computer and point of sale skills required.

This role is performed in a retail or gift shop setting and involves frequent interaction with the public. The work environment can be busy and fast-paced, especially during peak visitor season, mid-March - June. The noise level is generally moderate, except during peak visitor season.

The employee must be able to stand for extended periods, walk throughout the store, and use their hands to handle merchandise, operate a cash register, and restock shelves. Occasional lifting of up to 25 pounds is required. Clear communication skills are essential.

• 403(b) Retirement plan with employer matching
• Employee recognition at 5 years of service
• Monthly employee events
• Employee referral program
• On-site Library
• Discount on Public Event Tickets
• Discount in the Mount Vernon Shops
• Discount at the Mount Vernon Inn and Food Court Pavilion
• Free Parking
• Health, Vision, and Dental insurance
• Short Term Disability, Long Term Disability, and Life Insurance
• Paid leave for Sick Time, Vacation and Holidays
• Flexible spending account for medical care

The Mount Vernon Ladies' Association is dedicated to creating an inclusive environment for all employees. As an Equal Opportunity Employer, we are committed to building and retaining a team that represents a variety of skills, experiences, and perspectives. All employment decisions are based on business needs, job requirements, performance, and qualifications without regard to race, religion or belief, national or ethnic origin, gender/sex (including pregnancy), age, physical, mental or sensory disability, sexual orientation, gender identity and/or expression, marital or domestic partnership status, veteran and military status, family or parental status, or any other status protected under federal, state, or local law.

The Mount Vernon Ladies' Association will not tolerate discrimination or harassment based on any of these characteristics.