Library Assistant

Mount Vernon City Library is recruiting enthusiastic and motivated individuals who are excited about working for a vibrant and thriving City and Library. We are looking to fill positions in both the Outreach and Youth Services departments.

Library Assistants work with the public to provide excellent library services at the Mount Vernon City Library.

• Provides impressive customer service: you think about the patrons and how we can best serve our community.
• Is friendly and warm: you just like helping people and making their day.
• Enjoy being on the move; you will be busy, and the job is sometimes physical.
• Wants to build relationships: you greet people and welcome them into our libraries. You register new members for library cards, help them with account questions, request and recommend books, and show all the Library has to offer.
• Is collaborative: you want to work in a collaborative environment and for an organization that values teamwork and communication; you have great ideas to share on library committees and staff-led teams.
• Is curious: you connect people to the right person or resource and are always learning to enhance your Library and community knowledge.
• Is a great communicator: you can communicate effectively and appropriately with people from diverse backgrounds, both externally and internally.
• Is flexible and accommodating: the ideal candidate has availability, especially during evenings and weekends.

Preference may be given to bilingual candidates, particularly in Spanish/English.

Under general supervision, provides direct and indirect customer service and assistance to ensure patrons have access to all information, materials, and resources provided by the Library. Essential functions, as defined under the Americans with Disabilities Act, may include any of the following representative duties, knowledge, and skills. This list is illustrative only and is not a comprehensive listing of all functions and duties performed by incumbents of this class.

Employees are required to be in attendance and prepared to begin work at their assigned work location on the specified days and hours. Factors such as regular attendance at the job are not routinely listed in job descriptions but are an essential function. Essential duties and responsibilities may include, but are not limited to, the following:

• Provides customer service and assistance to Library patrons at the circulation desk, curbside, and via phone and email; assists with creating new library accounts, renewing and updating existing accounts, and issuing internet access codes; collects and processes account payments.
• Responds to general questions and explain Library policies and procedures; assists patrons with locating materials and using library resources; collects and submits patron purchase requests.
• Assists patrons with the use of Library technology to include web browsers, databases, printers, and copiers.
• Collects and checks-in materials returned to the Library; submits items for mending, cleaning, damage evaluation, and circulation updates as needed; returns materials to appropriate shelf locations; reorganizes out of place materials as needed.
• Provides readers with suggestions through the use of book lists, displays, and website carousel.
• Participates in evaluating current material collections; provides suggestions for collection development and purchases.
• Assists with developing and setting up events and programs; may assists with preparing event materials; attends and participates in outreach events.
• Performs a variety of administrative duties and assists other Library staff with various tasks as needed.
• Attends and participates in Library meetings and training sessions as required.
• Performs related duties as assigned.

High school diploma or GED equivalent and some previous customer service or Library related experience; or an equivalent combination of education, training, and experience.

• Applicable local, State, and Federal laws, codes, regulations, and ordinances.
• General Library policies, procedures, and equipment.
• Customer service principles, practices, and etiquette.
• Records maintenance and retention policies and procedures.
• Library cataloging and Dewey decimal systems.
• Money handling practices.
• Library software systems and technology resources.

• Maintaining accurate records and filing systems.
• Interacting tactfully and professionally with City staff, outside agencies, and the public.
• Handling and maintaining the confidentiality of patron information.
• Organizing and prioritizing tasks to meet deadlines.
• Completing multiple tasks simultaneously.
• Typing and entering data with speed and accuracy.
• Preparing clear and concise communications, reports, and technical documents.
• Establishing and maintaining cooperative working relationships.
• Communicating effectively verbally and in writing.

• Provides excellent customer service to the general…