Senior Payment Operations Analyst

Senior Payment Operations Analyst Expedia Group brands power global travel for everyone, everywhere. We design cutting‑edge tech to make travel smoother and more memorable, and we create groundbreaking solutions for our partners. Our diverse, vibrant, and welcoming community is essential in driving our success. Why Join Us?

To shape the future of travel, people must come first. Guided by our Values and Leadership Agreements, we foster an open culture where everyone belongs, differences are celebrated and we know that when one of us wins, we all win.

We provide a full benefits package, including exciting travel perks, generous time‑off, parental leave, a flexible work model (with some really cool offices), and career development resources, all to fuel our employees’ passion for travel and ensure a rewarding career journey. We’re building a more open world. Join us.

• Work directly with vendors to implement new payment methods and troubleshoot existing ones.
• Provide clear communication to partners regarding launches and issue resolution.
• Reconcile transactions on a monthly basis.
• Troubleshoot any internal and external payment related issues stemming from our platform, demonstrate comprehensive understanding of financial systems, databases, and reporting tools; provide oversight as needed.
• Audit data outputs and ensure accuracy using various financial systems.
• Lead complex information‑sharing processes across the organization, ensuring timely and accurate responses.
• Ensure compliance with data privacy and confidentiality guidelines.
• Create and maintain SOPs (Standard Operating Procedures) to keep procedures accurate and up to date for daily operational tasks.
• Initiate and support projects to address business gaps and improve performance.
• Inspire peers and foster an environment that rewards self‑starters.
• Balance short‑term deliverables with long‑term goals; manage multiple overlapping timelines and competing priorities.
• Assess market conditions to determine priorities and investment levels.
• Create measures and tools to maximize resource utilization and operational efficiency.
• Design and implement departmental improvements impacting quality of products, services, and processes.
• Serve as an expert in continuous improvement; track and monitor quality metrics.
• Execute tasks with diligence and precision, minimizing errors.
• Identify interdependencies across teams and recommend process improvements.
• Lead implementation teams for new ideas and approaches; analyze impact of improvements.
• Diagnose root causes and lead short‑term resolution efforts.
• Possess advanced data skills, including complex analysis, visualization, and interpretation.为何>
• Collaborate with Business Intelligence to implement identified opportunities into operational processes.

• Associate’s degree in Finance, Accounting, Business Administration, Economics, Information Systems, or a related field; or equivalent related professional experience.
• 6+ years of professional experience.
• Presentation skills with a variety of audiences including, but not limited to, senior leadership.
• Vendor relationship management experience.
• Demonstrated time management skills, including-ra experience with prioritization of tasks and maintaining deliverable timelines.
• High attention to detail in the context of quality assurance and peer review.
• Strong customer service, stakeholder management, and conflict resolution skills.

• Bachelor’s degree in Finance, Accounting, Business Administration, Economics, Information Systems, or a related field; or equivalent related professional experience også.
• 8+ years of professional experience.
• Technical Skills (ERP systems, Excel).
• Project Management (project plans, risk management, relationship management).
• Reconciliation experience – this role will reconcile transactions on a monthly basis for SOX control. განსხვავ>
• Initiative (proactiveness timber problem solving, “go get what’s next”).
• Strong verbal and written communication skills.
• Ecommerce and payments industry knowledge and domain expertise.
• Curiosity about the payments space, a willingness to dig deeper and ask questions.

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