Customer Service Representative - State Farm Agent Team Member

Customer Service Representative - State Farm Agent Team Member

Full Time in Mt. Washington - KY.

• License reimbursement
• 401(k)
• Bonus based on performance
• Competitive salary
• Flexible schedule
• Health insurance
• Opportunity for advancement
• Paid time off
• Training & development

We’ve been proudly serving the community for 9 years and currently have a team of 10. I began my career with State Farm as a team member, spent six years in that role, and then opened my own agency. I’m a graduate of the University of Kentucky, married, and a proud parent to a two‑year‑old son. Our agency is family‑oriented and close‑knit;

many of our team members have been with us for years. We value teamwork, celebrate milestones, and foster an environment where people support one another. We offer perks like half‑day Fridays once a month for full‑time employees and a casual, flexible work environment. We set high goals, work hard, and make sure to have fun along the way. I’m happy to train individuals new to the industry as long as they bring a strong work ethic and a positive attitude.

If you’re looking for a team that values connection, growth, and long‑term success, this could be the right place for you.

As a Customer Service Representative – State Farm Agent Team Member with Hannah Hoskins – State Farm Agent, you will generate exceptional customer experiences that reinforce the growth of a successful insurance agency. Your attention to detail, customer service skills, and desire to help people make you a fit. You will enhance your career while resolving customer inquiries, coordinating with other agency team members, and anticipating the needs of the community members you support.

We look forward to connecting with you if you are the customer‑focused and empathetic team member we are searching for. We anticipate internal growth opportunities for especially driven and sales‑minded candidates.

• Answer customer inquiries and provide policy information.
• Assist customers with policy changes and updates.
• Process insurance claims and follow up with customers.
• Maintain accurate records of customer interactions.

• Communication and interpersonal skills.
• Detail‑oriented and able to multitask.
• Previous customer service experience preferred.
• Bilingual Spanish preferred.

Compensation: $40,000.00 - $60,000.00 per year.

State Farm agents are independent contractors who hire their own employees. State Farm agents/employees are not employees of State Farm. Agents are responsible for and make all employment decisions regarding their employees.