Member Engagement Representative

Job Details

Job Location:

Skagit Valley Family YMCA Mount Vernon Hoag Road - Mount Vernon, WA 98273

Salary Range: $17.13 - $22.00 Hourly

Job Shift: Any

JOIN OUR TEAM AND MAKE A DIFFERENCE!
At the Skagit Valley Family YMCA, we’re more than just a gym—we’re a community dedicated to strengthening youth development, healthy living, and social responsibility! As a Member Engagement Representative, you’ll be the friendly face that makes everyone feel welcome. You’ll help members connect with programs that fuel their goals, provide top‑tier customer service, and ensure everyone who walks through our doors feels like they belong.
If you’re passionate about people and love making a positive impact, this is the place for you! Join a team that cares, grows, and makes a real difference in the community we love.

• Love working with people and providing exceptional service.
• Pro at multitasking—answering questions via phone, email, and in person with a smile.
• Excellent written and verbal communication skills.
• Comfortable using computers and office equipment.
• Positive attitude and enjoyment of working with people from all walks of life.

• Flexible schedules – Work around school, family, or other activities!
• Health & Dental Care (Full-time employees to be eligible)
• Free YMCA Membership
• YMCA Retirement Fund – Plan for your future.
• YMCA Program & Merchandise Discounts – Because who doesn’t love a good deal?
• 8 paid federal holidays a year (full‑time benefited employees to be eligible)
• Paid Sick & Vacation Day (accrual begins from day‑1, eligible to use after 90 days)
• Additional bilingual, premium pay of $1.00 for those who are fluent bilingual Spanish, Triqui, Mixtec, Russian and Ukrainian speakers. Ability to write or translate written materials is not required to receive this premium.

• Be the ultimate YMCA ambassador! Help members navigate membership, programs, and activities that fit their interests and goals.
• Make every interaction count. Create a welcoming and supportive environment for all members.
• Assist with member sign‑ups and registrations. Ensure a smooth and friendly experience.
• Be a problem solver. Address and resolve member concerns with care and professionalism.
• Support engagement efforts. Connect members with programs and encourage participation.
• Give tours to potential members. Show them why the YMCA is the perfect fit for them!
• Engage members through special events, wellness programs, and social activities to foster a sense of belonging.
• Conduct follow‑ups. Check in with members to ensure they are engaged and enjoying their experience at the YMCA.
• Jump in where needed! Whether it’s helping at the front desk, assisting with paperwork, or making someone’s day brighter, you’ll be an essential part of our team.

• Strong interpersonal and problem‑solving skills.
• Customer service, sales, or related experience (preferred but not required).
• Excellent communication skills—written and verbal.
• Basic computer skills and knowledge.
• A welcoming attitude and a passion for community building.
• A commitment to the Y’s core values:
  Caring, Honesty, Respect, and Responsibility.
• Experience in conducting tours and engaging prospective members with enthusiasm.
• The ability to handle and resolve conflicts in a professional and positive manner.
• An energetic personality that thrives in a fast‑paced, people‑first environment.

• Working in a dynamic, community‑driven environment.
• On your feet for extended periods and engaging with members.
• Routine facility walkthroughs and occasional light lifting (up to 25 lbs).
• Handling customer concerns with care and professionalism.
• Shifts include early mornings, evenings, and weekends to accommodate member needs and engagement activities.

Ready to be part of something bigger? Apply today and become a part of the YMCA family!