Patient Services Representative; Part Time - Mount Vernon, WA

Integrative Foot & Ankle Centers of Washington is dedicated to helping people of all ages and lifestyles get back to enjoying the activities they love. This part‑time Patient Services Coordinator position will answer a high volume of calls, provide excellent customer service, and provide support to the practices. The role will be primarily based in our Mount Vernon office.

• Answers a high volume of calls and schedules appointments for all patients with a high degree of accuracy
• Communicates clearly on the phone and accurately documents and assigns messages
• Confirms and updates contact information for all patients at every contact
• Makes follow‑up calls for any messages left
• Documents appointment visit status, including rescheduled, cancelled, confirmed, left voice message, or any other status appropriately
• Delivers all communications with excellent customer service
• Be courteous and professional for all patient interactions
• Routes calls to appropriate staff for swift resolution

• Strong computer skills, including basic keyboarding skills
• Ability to navigate through patient records systems
• Ability to analyze situations, prioritize, develop solutions, and make recommendations
• Ability to work with minimal supervision
• Excellent customer service and communication skills over the telephone
• Ability to communicate sensitively and effectively with patients
• Excellent organizational and problem‑solving skills
• Knowledge of medical practice terminology
• Patient‑focused with the ability to work independently
• Capability to adapt quickly and thrive in a fast‑paced environment

• Minimum high school diploma or equivalent
• Experience in fast‑paced scheduling or call center
• 1+ years of customer service experience
• Minimum of 2 years in a healthcare position preferred – but willing to train the right individual!
• Good verbal and written communication skills

• Medical, dental, and vision plans
• HSA with employer contribution
• FSA
• Generous PTO program
• 401(k) with a 4% match
• Employee assistance program
• Life and AD&D insurance
• Employer‑paid short‑term disability
• Long‑term disability
• Pet insurance

• Employee is regularly required to stand or sit; use hands; and talk or hear
• Specific vision abilities required by this job include close vision, distance vision and depth perception
• Must be able to lift/carry up to 25 lbs

Qualified individuals with disabilities may make a request for reasonable accommodation to the Director of Human Resources. Upon receipt of an accommodation request, the Director will meet with the requesting individual to discuss and identify precise limitations and the potential accommodation. The Director, with a medical review and, if necessary, other appropriate management representatives, will determine feasibility and impact on business operations.

The Director will inform the qualified individual of the decision or how to make the accommodation.

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$21.00 - $22.00 per hour

Integrative Foot & Ankle Centers of Washington is proud to be an affirmative action employer and we are committed to an equal opportunity workplace, regardless of race, color, religion, sex, sexual orientation, ender identity, ancestry, citizenship, national origin, marital status, veteran status or disability. If you have a disability or special need that requires accommodation, please let us know.