Energy Intake Specialist I Job Mount Vernon area,Washington USA,Customer Service/HelpDesk

EMPLOYMENT OPPORTUNITY

Make a meaningful impact in your community as an Energy Intake Specialist! The Energy Intake Specialist supports individuals and families by helping them access vital energy and utility assistance programs. We are seeking a compassionate, detail-oriented team member to provide guidance and support throughout the application process.

This is a full-time position (37.5 hours/week), and all training will be provided on the job. Bilingual Spanish/English candidates are encouraged to apply and will be given preference.

JOB DUTIES and

RESPONSIBILITIES INCLUDE:

Screen clients for service eligibility.

Schedule appointments and make client reminder calls.

Gather documentation and complete applications with clients.

Respond to inquiries regarding energy program.

Maintain client information in state and agency databases.

Make referrals to other internal and local resources as needed.

Provide basic home energy weatherization and conservation education.

Monitor AI call assistant and call back incoming callers who need additional support.

Cooperate with Community Action staff and other community resources in assisting clients with energy emergencies.

Assist in resolving client complaints and disputes.

Participate in program outreach events as assigned by management.

Participate in agency and team meetings and trainings as required.

Other duties assigned by management.

QUALIFICATIONS INCLUDE:

Education & Experience

High School Diploma or GED/HSE minimum required.
Basic clerical skills (filing, math, calculator, data entry, legible writing) required.
Previous customer service experience preferred.
Or a combination of education/experience meeting required job qualifications.

License(s) & Certification(s)

Valid driver’s license and auto liability insurance required for work related travel.
First Aid & CPR Certified (within 6 months of hire).

Skills & Abilities

Spanish/English bilingual preferred, additional languages helpful.
Must have strong attention to detail.
Ability to learn and use agency databases, such as Docuware, VMware, EmpowOR.
Strong organization and time management required, with ability to multi-task.
Work independently, and as a team member; self-motivated.
Must have strong and effective communication skills (oral and written).
Ability to be an effective and positive ambassador for the agency.
Competency of standard office procedures and equipment.
Ability to navigate Microsoft Office applications, including Microsoft 365, Excel, Word, Teams and Outlook.
Demonstrated ability to work harmoniously with people from varied cultural, socioeconomic, educational and experiential backgrounds.

COMPENSATION AND BENEFITS:

Starting pay wage range between $22.06-$24.98 per hour (DOE).

Full-Time Benefits include:

Medical & Dental Insurance including Rx and Vision
Life Insurance and AD&D coverage
401(k) Retirement Plan (3.5% Employer Match)
Paid Sick and Vacation Leave
12 Holidays per year
Health club discount

Community Action of Skagit County is an Equal Opportunity Employer.

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