NW Residential Services Coordinator - Martha's Place

Job Title

Residential Services Coordinator

P/T Variable hours available (0-37.5 per week; must be available to work overnights and on weekends, this is a 24/7 facility and flexibility is needed.)

Starting Pay: $25.96 - $27.26 / hour (DOE). Overnight, Weekend & Solo Shift Differential Pay ($0.75 - $1.00 / hour) available.

Compensation is set by agreed to language in the Collective Bargaining Agreement between CCSNW & SEIU 1199NW and determined based on experience.

The Residential Services Coordinator is responsible for daily crisis management, milieu relationship management, and effective and safe daily building operation at Martha's Place; a 70-unit, 24/7 controlled access, permanent/supportive housing project for highly vulnerable, chronically homeless adults. The Residential Services Coordinator would be part of the 24/7 support staff for residents and building operations.

Major Duties And Responsibilities:

• Interact and model appropriate professional behaviors with residents in the general milieu of Martha's Place common areas.
• Coordinate and facilitate outside services with residents:
• Contact outside service providers to schedule, confirm and manage a variety of appointments.
• Provide outreach and engagement of service-resistant residents through creative, resourceful strategies that build trust and confidence.
• Initiate, facilitate and promote on-site recreational and therapeutic activities (such as, but not limited to Community Garden & Substance Use Group coordination and Social engagement & enrichment activities).
• Ensure all functions in lobby office are run efficiently and effectively, including checking visitors in and out, answering telephones and monitoring security systems.
• Acts as first responder to neighbor/community concerns promptly and professionally; ensure coordination with Supervisor and Housing Director as needed.
• Maintain safety and security by monitoring all general access areas and enforcing building rules including street front.
• Respond to emergencies and initiate action as required, including contact with emergency response systems; may include resident welfare checks.
• Ensure significant events involving residents and building operation activities are recorded accurately in daily Shiftnote log:
• Read daily logs upon arrival.
• Pass on all necessary information during shift overlap for seamless coverage.
• Elevate issues as appropriate to Supervisor.
• Respond to resident complaints involving other residents; coordinate with Supervisor, CHS Building Manager, and/or community partners as needed.
• Assess resident requests for maintenance, lease issues, rent payments, etc. in order to evaluate for appropriate assistance and/or direction to CHS building staff or other relevant services.
• Participate in weekly staff meetings (including internal CCS programs, CHS staff as needed, and community partners).
• Attend trainings as needed/required.
• Other duties as assigned.

Job Conditions:

This position requires the employee to work in an environment where there may be exposure to blood, bodily fluids, and other potentially infectious material. Other exposures could include cleaning supplies, chemicals involved in pest control, paint and other materials used in building maintenance. Working conditions may include interruptions and interactions with angry persons.

Minimum:

• Experience working with individuals displaying a wide range of unpleasant and/or challenging behaviors.
• Must be available to work some evening and weekend shifts.
• Ability to communicate and work effectively with staff from various backgrounds.
• Able to communicate effectively in with staff, residents, and community partners.
• Ability to learn crisis intervention skills and behavior management.
• Reliable…